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manual abstract
Dear Valued Customer,
Thank you for purchasing StorageWorks products from HP.
This product includes one year of uplifted 24/7, 4-hour response hardware warranty support, one year of 24/7 phone-in assistance and one year of
software update services. The HP StorageWorks DL380-WSS Initial Cluster (399269-B21 ) also includes Install and Startup Services
If you have purchased this software through an HP Authorized resel er you must register with HP within 10 days of product receipt in order to receive
installation and startup, phone-in support and software update services.
For customers in North America:
Fax
Complete the customer information section below, including your HP Product Number, and fax this letter to:
(U. S.) 800-307-0361
(Canada) 800-268-1921
For questions, call 800-386-1115, select option 3
Canada call 1-800-268-1221
When contacting HP Support in North America (1-800-633-3600) please press #4 for Microsoft support to be routed to the HP Microsoft
Cluster Team. Once you reach a customer representative, be certain to identify your product by the HP product number and the product name
as listed below. Your product serial number will also be required.
For customers in other countries:
Provide your customer information to the HP Services Contract Administrator for your country. Contact information for your country is available
on the following website: http://www.hp.com/country/us/eng/contact_us.html. Under find hp, click on worldwide sales and services and
navigate to your country contact information.
Customer Information:
Software Purchased (please check all that apply):
399268-B21 HP StorageWorks DL380-WSS Clustered Gateway
399269-B21 HP StorageWorks DL380-WSS Initial Cluster
391672-B21 HP StorageWorks Clustered Volume Manager LTU
Company Name: Organization:
Shipping Address:
Mail stop/Attn To:
Street:
City:
State/Province:
Zip/Postal Code:
Country:
Contact/Designated 1st Caller Name:
Contact Phone:
Contact Email Address:
Product Purchase Date:
HP Order Number:
Product Serial Number:
To assist us in accurately capturing your product’s configuration, please include a copy of your Entitlement Certificate or License Agreement,
along with your packing slip or invoice containing product and serial numbers.
You will receive a service agreement identifier (SAID) or system handle and a telephone number. At that time, your phone-in support and software
update service will be activated. Please retain this information in an accessible location so that your callers have access to it when placing a service
request. We look forward to working with you.
© 2006 Hewlett-Packard Development Company, L.P
February 2006
Product of Puerto Rico.
*403099-002*