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manual abstract
Upgrading the management module ........................................................................................... 39
Verifying the installation on the management module .............................................................. 40
Upgrading browsers and JREs .................................................................................................... 41
HP Insight Remote Support software ............................................................................................ 41
Upgrading HP Replication Solutions Manager (optional) ................................................................ 42
Monitoring storage system stability .............................................................................................. 43
Preparing an HP Continuous Access EVA environment for upgrading ............................................... 44
Upgrading disk drive firmware in an HP Continuous Access EVA environment ............................ 45
Saving storage system configuration information ........................................................................... 45
Task checklist ........................................................................................................................... 46
3 Upgrading the Enterprise Virtual Array ................................................ 49
Solving upgrade problems ......................................................................................................... 49
Step 1. Checking the health of the Enterprise Virtual Array ............................................................. 49
Step 2. Configure User-Initiated Service Mode (UISM) .................................................................... 53
Step 3. Clearing storage system passwords .................................................................................. 54
Disabling password access in HP Command View EVA ........................................................... 54
Step 4. Halting all host access to the storage system for an offline upgrade (if applicable) .................. 54
Step 5. Upgrading controller software to XCS 09534000 .............................................................. 55
Upgrading controller software .............................................................................................. 55
Resetting the I/O module .................................................................................................... 62
Step 6. Upgrading disk drive firmware ........................................................................................ 63
Upgrading firmware on all disks .......................................................................................... 64
Upgrading firmware on an individual disk ............................................................................. 68
Step 7. Entering storage system passwords ................................................................................... 68
Enabling password access in HP Command View EVA ............................................................ 69
Step 8. Resuming storage system operation .................................................................................. 70
Task checklist ........................................................................................................................... 71
4 Troubleshooting ............................................................................... 73
Solving HP Command View EVA problems ................................................................................... 73
General HP Command View EVA troubleshooting tips ............................................................. 73
Troubleshooting HP Command View EVA with a management server ........................................ 73
Troubleshooting specific HP Command View EVA errors .......................................................... 74
View is not set or view list is null .................................................................................... 74
HTTP status 404, not found or status 503, no service ........................................................ 74
Unknown storage system ............................................................................................... 75
No storage systems found ............................................................................................. 76
Solving security credentials configuration problems ................................................................. 76
Access control ............................................................................................................. 77
Troubleshooting disk drive firmware upgrade ................................................................................ 77
Solving problems selecting a storage system ................................................................................ 78
Solving problems disabling DR group failsafe mode ..................................................................... 79
Solving problems downloading the system software file ................................................................. 79
Invalid image file (Status code 21006) ................................................................................. 79
Bad image header (Status code 65) ..................................................................................... 80
Solving problems if the storage system does not come back online ................................................. 80
Solving problems with multiple resynchronizations ........................................................................ 81
5 Support and other resources .............................................................. 83
Contacting HP .......................................................................................................................... 83
HP technical support ........................................................................................................... 83
Subscription service ............................................................................................................ 83
4
...Other models in this manual:
Media Storage - HP 4400 Dual Controller Enterprise Virtual Array (2.21 mb)
Media Storage - HP EVA6400 Array (2.21 mb)
Media Storage - HP EVA6400 for Storage Centric Rack (2.21 mb)
Media Storage - HP EVA8400 Array (2.21 mb)