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2 Click Start • Programs • Lexmark 2300 Series • Lexmark Solution Center. 3 From the Maintenance tab, click Clean to fix horizontal streaks. 4 Click Print. A page prints, forcing ink through the clogged nozzles to clean them. 5 Print the document again to verify that the print quality has improved. If you are not satisfied with the print quality, continue with “Wiping the print cartridge nozzles and contacts” on page 58. 57 Wiping the print cartridge nozzles and contacts 1 Remove the print cartridge. For more information, see “Removing a used cartridge” on page 52. 2 Dampen a clean, lint-free cloth with water. 3 Gently hold the cloth against the nozzles for about three seconds, and then wipe in the direction shown. 1 4 Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown. 1 5 With another clean section of the cloth, repeat steps 3 through 4. 6 Let the nozzles and contacts dry completely. 7 Reinsert the print cartridge. For more information, see “Installing the print cartridge” on page 54. 8 Print the document again. 58 If the print quality does not improve, repeat “Wiping the print cartridge nozzles and contacts” up to two more times. If print quality is still not satisfactory, replace the print cartridge. For more information, see “Ordering supplies” on page 60. Preserving the print cartridge To ensure the longest life from the print cartridge and optimum performance from the All-In-One: • Keep a new print cartridge in its packaging until you are ready to install it. • Do not remove the print cartridge from the All-In-One except to replace, clean, or store it in an airtight container. Lexmark’s All-In-One warranty does not cover repair of failures or damage caused by a refilled cartridge. Lexmark does not recommend the use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the All-In-One. For best results, use Lexmark supplies. Cleaning the scanner glass 1 Dampen a clean, lint-free cloth with water. 2 Gently wipe the scanner glass. Note: Make sure all ink or corrective fluid on a document is dry before placing the document on the scanner glass. 59 Ordering supplies To order All-In-One supplies or to locate a dealer near you, visit the Lexmark Web site at The Lexmark 2300 Series All-In-One is designed to print using these parts: Print cartridge part number USB cable part number •1 •2 12A2405 Lexmark offers premium photo paper, optimized for Lexmark inkjet printers and inks: Lexmark photo paper types and sizes • Photo paper (glossy) 4 x 6 • Photo paper (glossy) 8 1/2 x 11 • Photo paper (glossy) A4 • Premium photo paper (high gloss) 4 x 6 • Premium photo paper (high gloss) 8 1/2 x 11 • Premium photo paper (high gloss) A4 • Premium photo paper (high gloss) L Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: 2 Follow the instructions on the screen. 60 Troubleshooting Should the All-In-One have a problem, this section helps you find the solution. From the following list, select the category that best describes the type of problem you are having. Turn to the page listed, and use the table to find solutions to specific symptoms. • “Setup troubleshooting” on page 62 • “Jams and misfeeds troubleshooting” on page 65 • “Print troubleshooting” on page 66 • “Scan and copy troubleshooting” on page 69 • “Error messages troubleshooting” on page 71 61 Setup troubleshooting Symptom Solution The Power light is not lit 1 Disconnect the power supply cord from the wall outlet, and then from the All-In-One. 2 Plug the cord all the way into the power supply on the All-In-One. 3 Plug the cord into an electrical outlet that other electrical devices have been using. 4 If the button light is not on, press the button. Software will not install If the software does not launch automatically when you insert the CD: 1 Close all open software applications. 2 Temporarily disable any anti-virus programs. 3 Double-click the My Computer icon. For Windows XP, click Start to access the My Computer icon. 4 Double-click the CD–ROM drive icon. 5 If necessary, double-click setup.exe. 6 Follow the instructions on the computer screen to install the software. Note: After installing the software, be sure to re-enable your anti-virus software. The following operating systems are supported: • Windows 98/Me • Windows 2000 • Windows XP 1 Remove the software CD. 2 Turn off the computer. 3 Restart the computer. 4 When the desktop appears, reinsert the software CD. 5 Follow the instructions on the computer screen. 62 Symptom Solution Software will not install 1 Check the USB cable for any obvious damage. 2 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. 3 Firmly plug the square end of the USB cable into the back of the All-In-One. If the All-In-One is connected...