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manual abstract
Because of the composition of the transparency, some character voids may be normal. • You may be printing on the wrong surface on the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. See page 5.3. Horizontal If horizontally aligned black streaks or smears stripes appear: • The toner cartridge may be installed AaBbCc improperly. Remove the cartridge and AaBbCc reinsert. AaBbCc • The toner cartridge may be defective. Install a AaBbCc AaBbCc new toner cartridge. See page 8.5. • If the problem persists, the printer may require repair. Contact a service representative. Curl If the printed paper is curled or paper does not feed into the printer: • Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray. • Try printing to rear cover (face up). An unknown Your printer is probably being used at an altitude image repetitively of 2,500 m (8,200 ft) or above. appears on a The high altitude may affect the print quality next few sheets such as loose toner or light imaging. You can set or loose toner, this option through Printer Settings Utility or light print or Printer Tab in printer driver’s properties. Refer contamination to the Software Section for details. occurs. Condition Suggested solutions “Error Writing to • Ensure that the cables are connected LPTx” message correctly, the printer is on. appears. • If bi-directional communication is not turned on in the driver, it will also cause this message. “General Protection Fault”, “Exception OE”, “Spool32”, or “Illegal Operation” messages appear. Close all other applications, reboot Windows, and try printing again. “Fail To Print,” “A These messages may appear during printing. printer timeout error Just keep waiting until the printer finishes occurred,” printing. If the message appears in standby messages appear. mode or after printing has been completed, check the connection and/or whether an error has occurred. Note • Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. Common PostScript problems The following situations are PostScript language specific and may occur when several printer languages are being used. Note • To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section. Common Windows problems Condition Possible cause Suggested solutions PostScript file can not be printed. The PostScript driver may not be installed correctly. • Print a configuration page and verify that the PostScript version is available for printing. • Install the PostScript driver; to installing the PS printer driver, see the Software Section. • If problem consists, contact a service representative. “Limit Check Error” message appears. The print job was too complex. You might need to reduce the complexity of the page or install more memory. Condition “File in Use” Exit all software applications. Remove all message appears software from the StartUp Group, then restart during installation. Windows. Reinstall the printer driver. Suggested solutions 9.13
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