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manual abstract
• If the Status LED is off, check the power cord connection. Check the power switch. Check the power source by plugging the power cord into another outlet. • If the Status LED lights red, check the display message. See page 9.6. Print a demo page to verify that the printer is feeding paper correctly. See page 2.8. • If a demo page does not print, check the paper supply in the tray. • If the paper jams in the printer, see page 9.1. • If an error message appears on the display, see page 9.6. Check the demo page to see if it printed correctly. If there is a print quality problem, see page 9.11. Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly. • If the page does not print, check the cable connection between the printer and the computer. • Check the print queue or print spooler to see if the printer has been paused. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, see page 9.9. If completing the checklist does not resolve the printer problem, check the following troubleshooting sections. • “Understanding the status LED” on page 9.6. • “Understanding display messages” on page 9.6. • “Solving general printing problems” on page 9.9. • “Common Windows problems” on page 9.13. • “Common PostScript problems” on page 9.13. • “Common Linux problems” on page 9.14. • “Common Macintosh problems” on page 9.14. Understanding the status LED Understanding display messages Status Description Off • The printer is off-line and cannot print. • The printer is in power save mode. When data is received, it switches to on-line automatically. Green On The printer is on-line and can receive data from the computer. Blinking • When the backlight blinks slowly, the printer is receiving data from the computer. • When the backlight blinks quickly, the printer is printing data. Red On • A paper jam has occurred. To solve the problem, see page 9.1. • The top cover is open. Close the top cover. • There is no paper in the tray. Load paper in the tray. • The toner cartridge installed is not a genuine cartridge, and you selected Stop at the NonGenuine Toner prompt. See page 9.6. • The lifespan of the toner cartridge is reached, and you selected Stop at the Toner Exhausted prompt. See page 9.6. • The printer has stopped printing due to a major error. Check the display message. See page 9.6 for details on the meaning of the error message. Blinking • A minor error is occurring and the printer is waiting for the error to be cleared. Check the display message. When the problem is cleared, the printer resumes printing. • The toner cartridge is low. Order a new toner cartridge. You can temporarily improve print quality by redistributing the toner. See page 8.4. Messages appear on the Smart Panel program window or the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order. Note • When you call for service, it is very convenient to tell the service representative the display message. Message Meaning Suggested solutions ADC Not Confirm Error There is a problem in your printer system. Unplug the power cord and plug it back in. If the problem persists, please call for service. Door Open The top cover or rear Close the cover until cover is not securely it locks into place. latched. Duplex Jam 0 Paper has jammed Clear the jam. See Check Inside during duplex page 9.4. printing. Duplex Jam 1 Paper has jammed Clear the jam. See Open/Close Door during duplex page 9.5. printing. Fuser Door Open The fuser door is not Open the rear cover securely latched. and close the fuser door until it locks into place. Fuser is Cleaning Your printer is Please wait a few printing a Cleaning minutes. sheet now. Inner Temp. Open Cycle Power There is a problem in your printer system. Unplug the power cord and plug it back in. If the problem persists, please call for service. Inner Temp. Error Cycle Power There is a problem in your printer system. Unplug the power cord and plug it back in. If the problem persists, please call for service. 9.6
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