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manual abstract
Ask your network administrator first. •There might be a file size issue. It can take a longer time when uploading/updating a large file. When a device is selected in the File Storage menu, the files list(font/ macro/ form) is not displayed -Selected device is on the network. How to check: From the Windows Start menu, select Run and type in cmd. Press enter then type in ping and the specified IP address to confirm network connectivity in the command window. -Selected device supports SyncThru™ Admin 5 File Storage feature. -The device has at least one file. This problem can happen because the device doesn’t have any files. If you still have trouble with this, contact the network administrator. When uploading files into the specified devices, even though files are uploaded successfully, the result always says failed. -Check if there is any other SNMP trap server running on the computer where SyncThru™ Admin 5 is installed. If so, that trap server may intercept traps via 162 port and SyncThru™ Admin 5 cannot get any traps. Thus, the result is always failed as SyncThru™ Admin 5 recognizes the connection time-out. -If SyncThru™ Admin 5 is installed on the Windows XP with Service Pack 2, port 162 should be added in the Exceptions list of Windows Firewall configuration in Windows Security Center. (If you have unchecked the firewall configuration during the installation, you need to check the firewall settings on the server.) Configuration History always says "Failed" -Check if your devices supports Samsung Private MIBs. (All the items in Configuration have dependency with MIB information inside the device. Only Location, Contact, and Host Name are linked to public MIB, RFC1213. See "MIB reference" on page 89) -Check if your devices have SNMP Write Community name correctly. SNMP settings should be required because this Configuration uses SNMP SET command. -Check if your devices' SNMP Write Community name is same as SyncThru™ Admin 5's SNMP Write Community name. Otherwise, SNMP communication between your devices and SyncThru™ Admin 5 always fails. (See "Connection Settings" on page 31 for details) Understanding error codes Brief description of meanings Detailed description of meanings Common Device File storage Device configuration Device discovery Accounts&roles LDAP settings HTTP security Email settings 8.Frequently Asked Questions FAQ How do I access SyncThru Web Admin Service after installing? From a web browser ••From the Start menu Is Window XP Service Pack 2 supported by SyncThru™ Admin 5? PostgreSQL port number if you use PostgreSQL. HTTP default port, or if you configure another port number for HTTP, the specified port number should be enabled. HTTPS default port, or if you configure another port number for HTTPS, the specified port number should be enabled. SLP Multicast discovery port number. SNMP IP broadcast discovery and agent listening port number. Traps listening port numbe...
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