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Normal wear and tear, including chips, scratches, abrasions, discolouration or fading. Frequently asked questions This chapter lists the questions most frequently asked about the appliance. If you cannot find the answer to your question, contact the Consumer Care Center in your country. Question Answer Why doesn’t the Sonicare work? You may need to recharge the Sonicare. Charge the Sonicare for at least 24 hours. The socket may not be live.The electricity supply to sockets in mirror cabinets ove