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Manafacture: ABC Office File size: 537.51 kb File name: Language of manual:

We recommend that you keep all merchandise with hard tags a minimum of 4-1/2 feet from the sides of the system and 3 feet from the front of and back of the system. This will reduce the possibility of the system being alarmed by the displayed merchandise. Text Box: 9 Text Box: DETECTION AREA Text Box: 10 Text Box: There are three reasons for the system to alarm: 1. The REAL alarm: The occurrence of a shoplifting attempt. 2. The ACCIDENTAL alarm: a) Personnel neglected to remove a tag at the point of sale. b) An electronic security access card has been carried into the store by a customer, or c) A previously purchased product, with an active tag, from another store using a similar system. 3. The PHANTOM alarm: The alarm sounds for no apparent reason. If an alarm occurs follow your companies policies and procedures for the type of alarm event. Text Box: ALARM HANDLING Text Box: 11 Text Box: If a problem develops with the SP-1 system it is usually caused by common occurrences. The following is a basic troubleshooting guide to be used prior to contacting your supplier if the need arises. DO NOT MAKE ANY INTERNAL ADJUSTMENTS TO THE SYSTEM PRIOR TO CONTACTING YOUR SUPPLIER. NO DETECTION 1. Insure that the power supply is plugged into an AC with the proper voltage. 2. Feel the case of the power supply for warmth. Warmth indicates the power supply is generating low voltage. 3. Check system detection with more than one hard tag. 4. Turn system 90 degrees and check for detection. 5. Move system to different area of store to check for detection. WEAK DETECTION 1. Turn system 90 degrees and check detection. 2. Move system to different area of store and check detection. PHANTOM ALARMS 1. Insure that no hard tags are within 4-1/2 feet of the system. 2. Turn system 90 degrees and monitor phantom alarms. 3. Move system to different area of store and monitor phantom alarms. Contact your supplier for further instructions. Text Box: TROUBLESHOOTING ...

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