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manual abstract
Hardware er-
Log error, contact HP support,
Hn30
Verifying component failure
ror—Fatal ECC error
replace cache module.
• Check the controller LED on the rear of the chassis. If the LED is am-
Hardware error—Con-
Log error, contact HP support,
Hn31–66
ber, it indicates a failure.
troller error
replace controller.
• Check for an error code on the seven-segment display on the rear
Log error, contact HP support,
of the chassis and take appropriate action. Error codes are described
Hardware error—SAS
Hn67
verify cabling. If error per-
in Error codes.
expander error
sists, replace controller.
IMPORTANT:
See the storage system administration guide for additional
Preparation
information.
1.
Ensure that a known, good backup of the data is available.
2.
Schedule a maintenance window.
3.
From the servers, stop all access to the enclosure.
nl
Error codes
(Optional in dual controller configurations.)
The seven-segment display indicates Power On Self Test (POST) and
system status information. During normal operation, the display will read
“on.”
Step 1: Removing the failed controller
CAUTION:
Never remove a controller from the chassis while the controller
status LED is green. Removing an active controller (green LED)
can result in data loss.
1.
From the servers, stop all access to the enclosure.
nl
(Optional in dual controller configurations.)
2.
Label each cable connected to the controller with its port number.
This ensures proper re-connection after completing the replacement.
3.
Remove the cables from the controller.
Error codes consist of four character, but only two characters are
displayed at a time. Pressing the up or down arrow button on the
seven-segment display shows the remaining characters.
The first character represents the domain code:
• C—Configuration error
• F—Firmware error
• H—Hardware error
The second character indicates the controller signalling the error:
• 1—Controller 1
• 2—Controller 2
The third and fourth characters indicate the specific error on the controller:
(Displayed by pressing the up or down arrow button on the
seven-segment display.)
Table 1 Hardware error codes
Error code
Description
Action
Hardware error—Con-
Log error, contact HP support,
Hn00–Hn29
troller error
replace indicated controller.
Page 2
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