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manual abstract
Getting Help
Returning Items for Repair
2. Include a copy of the invoice and a letter
Under Warranty or for Credit
describing the reason for the return.
3. Include a copy of the Diagnostics Checklist (see
Prepare all items being returned, whether for
“Diagnostic Checklist” on page 68), indicating
repair or credit, as follows:
the tests that you have run and any error
NOTE: Before you return the product to Dell,
messages reported by the Del Diagnostics (see
make sure to back up any data on the hard
“Dell Diagnostics” on page 52).
drive and on any other storage device in the
4. Include any accessories that belong with the
product. Remove any and all confidential,
item(s) being returned (power cables, software,
proprietary and personal information, as
guides, and so on) if the return is for credit.
well as removable media, such as CDs and
5. Pack the equipment to be returned in the
media cards. Dell is not responsible for any
original (or equivalent) packing materials.
of your confidential, proprietary or personal
information; lost or corrupted data; or
NOTE: You are responsible for paying
damaged or lost removable media that may
shipping expenses. You are also
be included with your return.
responsible for insuring any product
returned, and you assume the risk of loss
1. Cal Del to obtain a Return Material
during shipment to Dell. Collect On Delivery
Authorization Number, and write it clearly
(C.O.D.) packages are not accepted.
and prominently on the outside of the box.
For the telephone number to call for your
NOTE: Returns that are missing any of the
region, see “Contacting Dell” on page 69.
preceding requirements will be refused at
Dell’s receiving dock and returned to you.
66
...Other models in this manual:
Notebooks and Netbooks - Inspiron 15 1564 (795.77 kb)