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. If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, click Restart. . If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the power button may cause loss of unsaved data. 135135nN Troubleshooting Speakers What should I do if my external speakers do not work? . Make sure your speakers are properly connected and the volume is turned up loud enough to hear sound. . Make sure your speakers are designed for computer use. . If your speakers have a muting button, set the button to off. . If you have connected an audio cable to the headphones jack, disconnect the cable and use the speaker cable supplied with your speakers. . If you are using battery power, make sure the battery pack is installed properly and is charged. . If your speakers require external power, make sure the speakers are connected to a power source. See the manual that came with your speakers for more information. What should I do if I do not hear sound from the built-in speakers? . If your computer is using battery power, make sure the battery pack is properly installed and is charged. . If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information. . Make sure the speaker volume is turned up loud enough and the audio option is enabled. . Check the Windows volume controls by clicking the volume icon on the taskbar. 136136nN Troubleshooting Touch Pad What should I do if the touch pad does not work? . You may have disabled the touch pad without connecting a mouse to your computer. See Using the Touch Pad (page 31). . Make sure that a mouse is not connected to your computer. . If the pointer does not move while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, click Start, the arrow next to the Lock button, and Restart to restart your computer. . If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, click Restart. . If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the power button may cause loss of unsaved data. 137137nN Troubleshooting Keyboard What should I do if the keyboard configuration is wrong? The language layout of your computer's keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, follow these steps: 1 Click Start and Control Panel 2 Click Clock, Language, and Region, and click Regional and Language Options. 3 Change the settings as desired. What should I do if I cannot enter certain characters with the keyboard? If you cannot enter U, I, O, P, J, K, L, M, and so on, the Num Lk key may be activated. Check that the Num lock indicator is off. If the Num lock indicator is on, press the Num Lk key to turn it off before entering these characters. 138138nN Troubleshooting Floppy Disks Why doesn't the Safely Remove Hardware icon appear on the taskbar when the drive is connected? Your computer does not recognize the floppy disk drive. First, make sure the USB cable is properly connected to the USB port. If you need to secure the connection, wait a few moments for the computer to recognize the drive. If the icon still does not appear, follow these steps: 1 Close all programs that are accessing the floppy disk drive. 2 Wait for the LED indicator on the floppy disk drive to turn off. 3 Push the eject button to remove the disk, and disconnect the USB floppy disk drive from your computer. 4 Reconnect the floppy disk drive by inserting the USB connector (with the USB icon facing upward) into the USB port. 5 Restart the computer by clicking Start, the arrow next to the Lock button, and Restart. What should I do if I cannot write data to a floppy disk? . Make sure the floppy disk is properly inserted in the drive. . If the disk is inserted properly and you are still unable to write data to it, the disk may be full or write-protected. You can either use a floppy disk that is not write-protected or disable the write-protect feature. 139139nN Troubleshooting Audio/Video What should I do if I cannot use my DV camcorder? If the message appears to indicate DV equipment seems to be disconnected or turned off, the i.LINK cable may not be securely plugged into the ports on your computer or camcorder. Unplug the connectors, and plug them in again. See Connecting an i.LINK Device (page 73) for more information. . i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. The procedure to establish an i.LINK connection may vary, depen...
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