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Why can't I exchange business card data with a mobile phone? The business card exchange function is not supported. Troubleshooting > Bluetooth Technology n144 N What should I do if I do not hear sound from my headphones or audio/video controller? Check whether your headphones or audio/video controller supports the SCMS-T content protection. If not, you need to change the SCMS-T settings to connect the device using the Advanced Audio Distribution Profile (A2DP). To change the SCMS-T settings, follow these steps: . Some VAIO models detect support of the SCMS-T content protection on a destination device for automatic reconfiguration of the SCMS-T settings. On such models, SCMS-T Settings in step 3 is not displayed because there is no need to manually change the settings. 1 Click Start and Devices and Printers. 2 Right-click the icon for the device that you want to connect using the A2DP and select Control. 3 Click SCMS-T Settings. 4 Click No when the Connect to a device only if it supports SCMS-T content protection message appears. What should I do if the Bluetooth icon is not displayed on the taskbar? . Make sure that the switch next to Bluetooth is set to On in the VAIO Smart Network window. . To display the Bluetooth icon on the taskbar, follow these steps: 1 Click Start and Devices and Printers. 2 Right-click the Bluetooth device icon and click Bluetooth settings. 3 Click the Options tab and select the Show the Bluetooth icon in the notification area check box. Troubleshooting > Optical Discs n145 N Optical Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: 1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. ! Turning off your computer with the Ctrl+Alt+Delete keys may cause loss of unsaved data. 2 Remove the disc from the optical disc drive. 3 Check the disc for dirt or damage. If you need to clean the disc, see Discs (page 111) for instructions. What should I do if the drive tray does not open? . Make sure your computer is in Normal mode. . Press the drive eject button. . If the drive eject button does not work, click Start and Computer, right-click the optical disc drive icon, and select Eject. . If none of the above options work, insert a thin, straight object (such as a paper clip) into the manual eject hole on the optical disc drive. . Try restarting your computer. Troubleshooting > Optical Discs n146 N What should I do if I cannot play a disc properly on my computer? . Make sure the disc is inserted into the optical disc drive with the label facing upward. . Make sure the necessary program(s) is installed according to the manufacturer's instructions. . If a disc is dirty or damaged, your computer will stop responding. Follow these steps: 1 Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer. ! Turning off your computer with the Ctrl+Alt+Delete keys may cause loss of unsaved data. 2 Remove the disc from the optical disc drive. 3 Check the disc for dirt or damage. If you need to clean the disc, see Discs (page 111) for instructions. . If you are playing a disc and cannot hear sound, do any of the following: . The volume may have been turned off by the Fn+F2 keys. Press them once again. . The volume may have been minimized by the Fn+F3 keys. Keep pressing the Fn+F4 keys to turn up the volume loud enough to hear sound. . Right-click the volume icon on the taskbar and click Open Volume Mixer to check the settings. . Check the volume setting in the audio mixer. . If you are using external speakers, check the volume settings on the speakers and the connections between the speakers and your computer. Troubleshooting > Optical Discs n147 N . Make sure the correct driver software is installed. Follow these steps: 1 Click Start and Control Panel. 2 Click System and Security. 3 Click System. 4 Click Device Manager in the left pane. The Device Manager window appears with a listing of your computer's hardware devices. If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the driver software. 5 Double-click the optical disc drive device to open a list of the optical disc drives of your computer. 6 Double-click your desired drive. You can confirm the driver software by selecting the Driver tab, and clicking Driver Details. 7 Click OK to close the window. . Make sure an adhesive label is not affixed to a disc. Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction. . If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the package to make sure the region code is compatible with the optical disc drive. . If you notice condensation on your computer, do not use the computer for at least one hour. Condensation can cause the com...
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