NOTE: If your computer does not display a screen image, contact Dell Support. NOTE: Alternatively, you can select Diagnostics from the one-time boot menu at startup to boot to the diagnostic utility partition and run the Dell Diagnostics. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media). 5. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press and then , to select the test you want to run (see Dell Diagnostics Main Menu). 6. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 7. Close the Main Menu window to exit the Dell Diagnostics and restart the computer. Starting the Dell Diagnostics From the Drivers and Utilities Media Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and ensure that the device you want to test is displayed in system setup and is active. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or at support.dell.com. 1. Insert the Drivers and Utilities media into the optical drive. 2. Restart your computer. 3. When the DELL logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. 4. When the boot device list appears, use the up- or down- arrow keys to highlight CD/DVD/CD-RW Drive then press . 5. Press any key to confirm that you want to start from the CD/DVD. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. 6. Type 1 to Run the 32 Bit Dell Diagnostics. 7. At the Dell Diagnostics Menu, type 1 to select Dell 32-bit Diagnostics for Resource CD (graphical user interface). 8. Press to select Test System and then press . 9. At the Dell Diagnostics Main Menu, left-click with the mouse, or press and then , to select the test you want to run (see Dell Diagnostics Main Menu). 10. After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 11. Close the Main Menu window to exit the Dell Diagnostics and restart the computer. 12. Remove the Drivers and Utilities media from the optical drive. Dell Diagnostics Main Menu After the Dell Diagnostics loads the following menu appears: NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media). NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release in even intervals to open the Boot Device Menu. NOTE: Using the one-time boot menu changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in system setup. NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. Press to select the test you want to run and then press . After Test System is selected, the following menu appears: For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell Support. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: Error Messages If the error message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A filename cannot contain any of the following characters: \ / : * ? " < > | — Do not use these characters in filenames. A required .DLL file was not found — The program that you are trying to open is missing an essent...
