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manual abstract
See the website hp. com/support. HP Customer Care online Visit the HP Customer Care Support web site at for up-to-date information 24 hours a day, seven days a week. You'll find troubleshooting documents, maintenance and efficiency tips, and ideas for using your product. HP Customer Care by e-mail E-mail support is free and available worldwide in several languages. To receive e-mail support, go to the HP Customer Care Support web site at choose your region, then click Contact HP. Your local reseller If you need help with your drive, contact your local reseller for the latest information regarding HP products and services and support under HP's comprehensive menu of reseller services. You can also obtain support from HP directly. Tne list of telephone numbers begins on page 4. HP Customer Care by phone HP Customer Care provides personal service to help you get the results you expect from your HP drive. To contact your personal HP Customer Care consultant by telephone, call the number for your region listed under the section "Telephone numbers" on page 4. NOTE: Prices and information are subject to change without notice. 1 English Before you contact HP ■ Check the troubleshooting tips provided in the printed Quick Start and electronic User's Guide. ■ If you received an error message, write it down before you call. ■ Make sure you are at your computer and have your drive installed when you call. ■ Gather the information in the table below, see "Where to find this information" on page 3. Gathering information Drive model number Drive firmware version Drive serial number Computer brand and model Operating system and version Amount of memory installed Other CD-ROM or DVD-ROM drives brands and models Sound card brand and model Video capture device brand and model Error message displayed when the problem occurred Recent changes made to your computer's hardware or software What you've already done to try to solve the problem 2 Where to find this information Drive model number The drive's model number appears on the front of the HP drive. Example: dc3000 Drive firmware version You can find the firmware version by running the software Nero Info Tool. Example:Firmware: 1.0 Drive serial number You can find the serial number by running the software Nero Info Tool. Example:CN23R3369J Computer brand and model The computer brand appears on the front of your computer and in the documentation that came with your computer. Example: HP Pavilion 8490 Operating system and amount of memory (RAM) installed In Windows 2000, from the Start menu on the task bar, select Settings, Control Panel. Double-click System. Select the General tab. Write down the version number and amount of memory installed. Example: Microsoft Windows 2000, 5.00.2195, 261,612 KB RAM. In Windows XP, click Start, Control Panel, Performance and Maintenance, System. Select the General tab. Write down the version number and amount of memory installed. Example: Microsoft Windows XP, 2002, 512 MB RAM. Other CD-ROM or DVD-ROM drives In Windows 2000, from the Start menu on the task bar, select Settings, Control Panel. Double-click System. Select the Hardware tab. Click the Device Manager button. Double-click DVD/CD-ROM drives. Write down the names of the devices that are displayed. In Windows XP, click Start, Control Panel, Performance and Maintenance, System. Select the Hardware tab. Click the Device Manager button. Double-click DVD/CD-ROM drives. Write down the names of the devices that are displayed. Sound card In Windows 2000, from the Start menu on the task bar, select Settings, Control Panel. Double-click System. Select the Hardware tab. Click the Device Manager button. Double-click Sound, video, and game controllers. Write down the names of the devices that are displayed. In Windows XP, click Start, Control Panel, Performance and Maintenance, System. Select the Hardware tab. Click the Device Manager button. Double-click 3 Sound , video , and game controllers . Write down the names of the devices that are displayed. Video Capture Device Check the documentation that came with your video capture device. Telephone numbers Europe/Middle East/Africa For phone support in Europe please check for the details and conditions of phone support in your region by consulting the following website: support. Alternatively, you can ask your dealer or call HP at a phone number indicated below. As part of our constant efforts to improve our phone support service, we advise you to check our website on a regular basis for new information regarding service features and delivery. Austria.....................................+43 (0) 820 87 4417 Belgium Dutch.......................................... 070 300 005 French......................................... 070 300 004 Czech Republic....................................02 613 07 310 Denmark...................