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manual abstract
A
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the
recommended solutions.
Table A-1 Solving Common Problems
Problem
Possible Cause
Solution
No available USB connector
All USB ports on the computer
Purchase and install a USB expansion card with an
on the system board.
are used or none are
internal USB 3.0 or USB 2.0 port(s) that is appropriate for
available.
your system.
Media card will not work in a
By default, Windows XP will
Either format the media card in the digital camera or
digital camera after formatting
format any media card with a
select FAT file system to format the media card in a
it in Microsoft Windows XP.
capacity greater than 32MB
computer with Windows XP.
with the FAT32 format. Most
digital cameras use the FAT
(FAT16 & FAT12) format and
can not operate with a FAT32
formatted card.
A write-protected or locked
Media card is locked. Locking
If using an SD card, make sure that the lock tab located
error occurs when attempting
the media card is a safety
on the right of the SD card is not in the locked position. If
to write to the media card.
feature that prevents writing to
using a Memory Stick/PRO card, make sure that the lock
and deleting from an SD/
tab located on the bottom of the Memory Stick/PRO card
Memory Stick/PRO card.
is not in the locked position.
Cannot write to the media
The media card is a read-only
Check the manufacturer’s documentation included with
card.
memory (ROM) card.
your card to see if it writable.
Unable to access data on the
The media card is not inserted
Ensure that the card is inserted properly with the gold
media card after inserting it
properly, is inserted in the
contact on the correct side. The green LED will light if
into a slot.
wrong slot, or is not supported. inserted properly.
Do not know how to remove a
The computer’s software is
Open “My Computer,” right-click on the corresponding
media card correctly.
used to safely eject the card.
drive icon, and select “Eject.” Then pull the card out of
the slot. Note: Never remove the card when the green
LED is flashing.
After installing the media card
The operating system needs
Wait a few seconds so that the operating system can
reader and booting to
time to recognize the device if
recognize the reader and the available ports, and then
Windows, the reader and the
the reader was just installed
recognize whatever media is inserted in the reader.
inserted cards are not
into the computer and you are
recognized by the computer.
turning the PC on for the first
time.
After inserting a media card in
The inserted media card has
If you do not want to boot from the media card, remove it
the reader, the computer
boot capability.
during boot or do not select the option to boot from the
attempts to boot from the
inserted media card during the boot process.
media card.
After installing the media card
The USB cable for the front
Reconnect the cable for the front USB ports. Connect the
reader, the front USB ports on USB ports was disconnected
media reader to an available USB connector on the
the computer do not work.
so that the system board
system board.
connector could be used for
the reader.
8
Appendix A Troubleshooting
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Chargers and Adapters - HP 14-in-1 USB2/3 3.5 Media Card Reader (409.75 kb)