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However, the actual available recording time is not affected by the count displayed. For example, when the actual available recording time is “1,066” minutes, “999” will be displayed on the screen. English _113 troubleshooting Storage Media Symptom Memory card functions are not operable. Image cannot be deleted. You cannot format the memory card. The data file name is not indicated correctly. • Insert a memory card into your camcorder properly. .page 27 • If you use a memory card formatted on a computer, format it again directly on your camcorder. .page 74 Explanation/Solution • Release the lock on the write-protect tab of the memory card (SDHC memory card), if any. .page 29 • You cannot move or delete the protected images. Release the protection of the image on the device. .page 88 • Release the lock on the write-protect tab of the memory card (SDHC memory card), if any. .page 29 • The memory card is not supported on your camcorder or card has some problems. • The file may be corrupted. • The file format is not supported by your HD camcorder. • Only the file name is displayed if the directory structure complies with the international standard. 114_ English Adjusting the image during recording Symptom Focus does not adjust automatically. The image appears too bright or flickering, or changes in colour. Image’s colour balance is not natural. The subject passing by the frame very quickly appears Playback on your HD camcorder Explanation/Solution • Set “Focus” to “Auto.” .page 59 • The recording conditions are not suitable for auto focus. Adjust the focus manually. .page 60 • The lens is dusty on the surface. Clear the lens and check the focus. • Recording is being made in a dark location. Use a light to brighten the area. • This may occur when you make a recording under a fluorescent sodium, or mercury lamp. Cancel “Scene Mode (AE)” to avoid or minimise this phenomenon. .page 55 • White balance adjustment is required. Adjust to the proper “White Balance.” .page 56 • This is called the focal plane phenomenon. This is not a malfunction. Because of the way the image device (CMOS sensor) reads out video signals, the subject passing by the frame rapidly may appear to bend, depending on the recording condition. Symptom Explanation/Solution Using the playback (Play/Pause) function would not start playing. • Image files recorded using another device may not be played on your HD camcorder. • Check out the memory card compatibility. .page 29 English _115 troubleshooting Symptom Explanation/Solution Photo images stored on a storage • Photo images recorded on other device may not appear in the actual media are not displayed in the actual size. This is not an error. size. Playback is interrupted unexpectedly. Playback on other devices (TV, etc) • Check if the AC power adaptor or battery back is properly connected and secure. Symptom Explanation/Solution You cannot view the image or hear the sound from the connected device. • Connect the audio of the component or Multi-AV cable to your camcorder or connected device (TV, HD recorder, etc). (Red colour- right, White colour- left) • The connection cable (Multi-AV cable, component cable, etc) is not connected properly. Make sure that the connection cable is connected to the proper jack. .pages 45-46 • When you are using the S-Video cable, make sure to connect red and white plugs of your Multi-AV cable separately since S-Video cable does not support audio. .pages 46, 48 • When you are using the component cable, make sure the red and white plugs of your component cable are connected. .pages 45-46 116_ English Symptom The image appears distorted on a TV. You cannot view the image or hear the sound from a TV connected using the HDMI cable. Explanation/Solution • Images will not be output from the HDMI jack if the material is copyright protected. • This happens when TV type of the HD camcorder is different from the TV. Set the TV type to match the aspect ratio of your TV. .page 77 Connecting/Dubbing with other devices (Recorder, PC, Printer, etc) Symptom You cannot dub correctly using the HDMI cable. You cannot dub correctly using the Multi-AV cable. Printouts cannot be made using a PictBridge printer. Explanation/Solution • You cannot dub images using the HDMI cable. • Your printer may not print images edited on a computer or recorded using other device. This is not an error. • The Multi-AV cable is not connected properly. Make sure that the Multi- AV cable is connected to the proper jack, i.e. to the input jack of the device used for dubbing images from your camcorder. .page 48 English _117 troubleshooting Connecting to a computer Symptom Explanation/Solution The computer does not recognise your HD camcorder. • Disconnect the USB cable from the computer and camcorder, restart the computer, then connect it again correctly. Cannot play a movie file properly on a PC. • A video codec is needed to play the file recorded on your HD camcorder. Install the software provided with your cam...