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the section that fits over the electrode is kept open. Use a sewing needle or twist-tie to A sewing needle or wire twist-tie works well to unclog the small hole in the burnerunclog it. head. After cleaning, make sure the slot in the burner head is positioned The slits in the burner heads of your cooktop must over the electrode. be kept clean at all times for an even, unhampered flame. You should clean the surface burners routinely, especially after bad spillovers, which could clog Medium Head these openings. To remove burned-on food, soak the burner heads in a solution of mild liquid detergent and hot water Medium Head Small Head for 20-30 minutes. For more stubborn stains, use a toothbrush. Before putting the burner head back, shake out excess water and then dry it thoroughly by setting it Medium Head Large Head in a warm oven for 30 minutes. Replace the burner heads and caps. Make sure that the heads and caps are replaced in the correct Front of Cooktop location. There are 3 medium, one large and one small head and cap. Burner caps Lift off when cool. Wash burner caps in hot, soapy Medium water and rinse with clean water. You may scour Cap with a plastic scouring pad to remove burned-on food particles. Dry them in a warm oven or with a cloth—don’t reassemble them wet. Replace the burner caps. Make sure that caps are replaced on the correct size burner. There are 3 medium, one large and one small head and cap. Medium Cap Medium Cap Small Cap Large Cap Front of Cooktop Before You Call For Service Downdraft Gas Cooktop Burner grates Cast-iron burner grates should be washed regularly and, of course, after spillovers. Wash them in hot, soapy water and rinse with clean water. Dry the grates with a cloth—don’t put them back on the cooktop wet. When replacing the grates, be sure they’re positioned securely over the burners. To get rid of burned-on food, place the grates in a covered container or plastic bag. Add 1/4 cup ammonia and let them soak for 30 minutes. Wash, rinse well, and dry. To prevent rusting, apply a light coating of cooking oil on the bottom of the grates. Although they’re durable, the grates will gradually lose their shine, regardless of the best care you can give them. This is due to their continual exposure to high temperatures. Do not operate a burner for an extended period of time without cookware on the grate. The finish on the grate may chip without cookware to absorb the heat. Stainless Steel Surfaces (on some models) Do not use a steel wool pad; it will scratch the surface. Clean with hot soapy water. Rinse and dry. If food soil remains, try a general kitchen cleaner, such as Fantastik ®, Simple Green ®, or Formula 409 ®. For hard to clean soil, use a standard stainless steel cleaner, such as Bon-Ami ® or Cameo®. Soils can be soaked several hours with wet towels. Apply cleaner with a damp sponge, rinse thoroughly, and dry. Always scrub lightly in the direction of the grain. After cleaning, use a stainless steel polish, such as Stainless Steel Magic®, Revere Copper and Stainless Steel Cleaner ®, or Wenol All Purpose Metal Polish®. Follow the product instructions for cleaning the stainless steel surface. Questions? PROBLEM POSSIBLE CAUSE Before you call for service… BURNERS DO NOT LIGHT • Make sure electrical plug is plugged into a live power outlet. • Slot in burner base may be clogged. Remove the obstruction. • Burner parts not replaced correctly. • Hole in burner cap behind igniter may be clogged. BURNERS HAVE YELLOW OR YELLOW-TIPPED FLAMES • If burner flames look like (A), call for service. Normal burner flames should look like (B) or (C), depending on the type of gas. • Burner parts not replaced correctly. A. Yellow flames: Call for service. B. Yellow tips on outer cones: Normal for LP gas. C. Soft blue flames: Normal for natural gas. BURNER FLAMES VERY LARGE OR YELLOW • If cooktop is connected to LP gas, contact the person who installed your cooktop or made the conversion. BURNER CONTROL KNOB WILL NOT TURN • When the knob is at the OFF position, it must be pushed in before it can be turned, and it can only be turned in a counterclockwise direction. When the knob is at any other position, it can be turned in either direction without being pushed in. FAN DOES NOT WORK • The vent must be fully extended before fan will work. • Fan control knob must be turned in clockwise direction to turn fan on. Consumer Services With the purchase of your new Monogram appliance, receive the assurance that if you ever need information or assistance from GE, we’ll be there. All you have to do is call—toll-free! GE Answer Center® 800.626.2000 In-Home Repair Service 800-444-1845 Whatever your question about any Monogram major appliance, GE Answer Center® information service is available to help. Your call—and your question—will be answered promptly and courteously. And you can call any time. GE Answer Center® service is open 24 hours a day, 7 days a week. OR Visit our Website at: A GE consum...

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