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Contents
1 HP StorageWorks P9000 Performance Advisor ...................................... 7
Overview ................................................................................................................................... 7
P9000 Performance Advisor log collection tool ............................................................................... 7
2 Troubleshooting P9000 Performance Advisor issues ................................ 9
Troubleshooting installation issues ................................................................................................. 9
P9000 Performance Advisor installation does not complete and rolls back ................................... 9
Management station installation stops with Data Execution Prevention Error for tar.exe error ........ 11
P9000 Performance Advisor host agent installation fails .......................................................... 11
P9000 Performance Advisor OpenVMS host agent service fails to start on system reboot ............. 13
P9000 Performance Advisor Database Listener service does not start after installation or
upgrade ............................................................................................................................ 14
Connection not established with real-time server on the host agent ............................................ 14
Unaligned access warning when starting or stopping P9000 Performance Advisor Linux host agent
services ............................................................................................................................. 15
P9000 Performance Advisor upgrade does not complete ......................................................... 16
Performance Advisor security and tomcat services does not start after an installation ................... 17
Troubleshooting configuration issues ............................................................................................ 17
Host agent records do not appear in P9000 Performance Advisor after an install or upgrade ....... 17
Data collection failure after installing or upgrading P9000 Performance Advisor ......................... 22
P9000 Performance Advisor Oracle database connection failure .............................................. 26
HP StorageWorks P9000 Performance Advisor Database service initialization failure .................. 26
Real-time server error: Selected component is not connected to the XP Disk Array or no activity
happening on the component .............................................................................................. 28
Users not added for P9000 Performance Advisor Native authentication ..................................... 28
Event log not updated ......................................................................................................... 29
Troubleshooting web client issues ................................................................................................ 29
Unable to launch P9000 Performance Advisor ....................................................................... 29
P9000 Performance Advisor displays exclamation mark .......................................................... 35
Troubleshooting Oracle patch installation issues ............................................................................ 36
P9000Watch issues .................................................................................................................. 39
Array type not seen in P9000Watch ..................................................................................... 40
P9000Watch has missing ports ........................................................................................... 40
CLUI issues .............................................................................................................................. 40
CLUI commands fail if invalid user credentials are given during CLUI installation ......................... 52
CLUI command gives Java error ........................................................................................... 41
Classpath error .................................................................................................................. 42
Install script exits with an error ............................................................................................. 42
Multiprocessor optimization ........................................................................................................ 42
Maintaining versions for host agent logs ...................................................................................... 43
3 Error messages ................................................................................ 45
Installation error messages ......................................................................................................... 45
Configuration and usage error messages ..................................................................................... 48
HP StorageWorks P9000 Performance Advisor Software Frequently Asked Questions
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