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The printer names in the following screens may differ from your printer name. ..Start from New/Open dialog In the New/Open dialog, click Help-How To. ..Start from P-touch Editor To start the P-touch Editor Help, click Help and choose P-touch Editor Help. 35 35 Introduction ..Definition of LED Lamp 1 LED Lamp LED lamp on the Brother QL printer indicates the current operating condition. Lamp Condition Not lit Power is OFF. Green lamp is lit Power is ON. Green lamp is flashing Receiving the date from PC. (For QL-580N only) Orange lamp is lit The roll cover is opened. Close the roll cover properly. Orange lamp is flashing Cooling (Wait for temperature of print head to lower) Red lamp is lit Activating the boot. (For QL-580N only) Red lamp is flashing Indicates one of the following errors. • Label sensor error (End of DK Roll or label jam) • Incorrect DK Roll installed • Transmission error STEP1STEP2STEP3STEP4Getting startedReference Label Overview For Windows ® For Macintosh ® Installing the software STEP4 Reference 36 2 Maintenance 2 Maintenance Maintenance of the machine must be done as needed. However, some environments require that maintenance must be done more frequently (e.g. in dusty conditions). ..Print head maintenance The DK Roll (thermal recording paper type) used with the machine is designed to clean the print head automatically. When the DK Roll passes the print head during printing and label feeding, the print head is cleaned. ..Roller maintenance Clean the roller using the cleaning sheet (separately available). The machine contains only one cleaning sheet. To purchase additional cleaning sheets, refer to • "Accessories" in page 43 of Setup & Operation Guide as needed. When doing maintenance on the roller, be sure to use the cleaning sheet exclusive for this machine only. If using other cleaning sheet, the surface of roller may be scratched or it may cause a malfunction 1 Press and hold the ON/OFF button to turn the QL-570/580N off. 2 Hold the DK Roll compartment cover at the front of the Brother QL-570/ 580N and firmly lift up to open the cover. 3Remove the DK Roll from the machine. 37 37 Introduction4Remove the backing paper and insert the edge of cleaning sheet into the printing unit until the area pointed with arrow in the diagram below. • Insert the sheet without removing the part of sheet. • Check that the printing surface of cleaning sheet is upward. STEP1STEP2STEP3STEP4Getting startedReference Label Overview For Windows ® For Macintosh ® Installing the software 5Close the DK Roll compartment cover and press the ON/OFF button ( ) to turn the Brother QL-570/580N on. Press down the Feed button for Feed button 6 more than one second until the cleaning sheet begins to feed out. The cleaning sheet feeds completely out of the machine. The adhesive face of cleaning sheet removes the stain or dust on the roller. • If not pressing the Feed button for more than one second, the roller spins only 0.32". • Dispose the cleaning sheet after use. ..Label outlet maintenance When the glue is attached on the label outlet and the machine jam a label, pull out the power plug from the outlet and clean it up with cloth dipped into ethanol or isopropyl alcohol. Label outlet STEP4 Reference 38 3 Troubleshooting 3 Troubleshooting If the problems occur while using this machine, the following may help you to solve the problems. ..Potential types of problems Problem Solution The Brother QL-570/580N Label printer does not print, or a printing error is received. • Is the cable loose? Check that the cable is connected securely. • Is the DK Label or DK Tape roll installed correctly? If not, remove the DK Roll and reinstall. • Is there enough roll remaining? Check that there is enough roll remaining. • Is the DK Roll compartment cover open? Check that the DK Roll compartment cover is closed. • Has a print error or transmission error occurred? Turn off the Brother Label Printer and on again. If the problem is still occurred, contact Brother Customer Service at 1-877BROTHER. The Status LED lamp is not lit. • Is the power cord plugged correctly? Check that the power cord is plugged. If inserted, try plugging it into another electrical outlet. * If the power button still does not light up, contact Brother Customer Service at 1-877-BROTHER. The printed label contains streaks or poor quality characters, or the label is not fed correctly. • Is the print head or roller dirty? While the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. If this occurs, clean the roller. See .."Roller maintenance" in page 36. A data transmission error appears on the personal computer. • Is the correct port chosen? Check that the correct port is chosen from the “Print to the following port” list in the Printer Properties dialog box. • Is the Brother Label Printer in cooling mode (the LED lamp is flashing in orange)? Wait until the LED lamp stops flashing and then try printing again. ...

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