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Televisions - UE37C6820US (909.5 kb)

•If your TV has a headphone jack, make sure there is nothing plugged into it. The speakers are making an inappropriate noise. •Check the cable connections. Make sure a video cable is not connected to an audio input. •For antenna or cable connections, check the signal strength. Low signal level may cause sound distortion. No Picture, No Video 05 Other Information The TV won’t turn on. The TV turns off automatically. • Make sure the AC power cord is securely plugged in to the wall outlet and the TV. • Make sure the wall outlet is working. • Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns on, refer to “The remote control does not work” below. • Ensure the Sleep Timer is set to Off in the Setup menu. (p. 22) • If your PC is connected to the TV, check your PC power settings. • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. • When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if there is no signal. English 57 Other Information Issues Solutions and Explanations There is no picture/Video. •Check cable connections (remove and reconnect all cables connected to the TV and external devices). •Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input. For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV. •Make sure your connected devices are powered on. •Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. RF(Cable/Antenna) Connection The TV is not receiving all channels. •Make sure the Antenna cable is connected securely. •Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - Setup -Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7). •Verify the Antenna is positioned correctly. The picture is distorted: macro block error small block, dots, pixelization • Compression of video contents may cause picture distortion, especially with fast moving pictures such as sports and action movies. • A low signal can cause picture distortion. This is not a TV issue. A “Mode Not Supported” message appears. •Set your PC’s output resolution and frequency so they match the resolutions supported by the TV. (p. 27) “PC” is always shown on the source list, even if a PC is not connected. •This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected. The video is OK but there is no audio. •If you are using a HDMI connection, check the audio output setting on your PC. PC Connection Network Connection (Depending on Models) Wireless network connection failed. • Samsung Wireless USB dongle is required to use a wireless network. • Make sure the Network Connection is set to Wireless (p. 30). • Make sure the TV is be connected to a wireless IP sharer (router). Recording / Timeshift The recording function does not work. •Check that a USB device is connected. •Check that the channel is a recordable digital channel. •If the signal is weak or does not exist, the recording function will automatically be closed. •The TV will not record if the USB device has no free memory space. Check that this is not the case. Timeshift does not work. •Check that a USB device is connected. •Radio channels and analog broadcasts are not supported. •Data broadcast channels are not supported. •If the signal is weak or does not exist, the Timeshift function will automatically be closed. •Timeshift cannot be performed if the USB device has no free memory space. Check that this is not the case. A message indicates a performance test failure, and the recording and Timeshift functions do not work. •These problems may occur if you use a low-capacity USB device that does not support recording. •We recommend using the USB HDD. A scheduled recording has failed. •A scheduled recording is disabled for certain operations (formatting, performance test, error checking, deleting) that access the file system of a USB device. •If there is no USB device connected, the TV will not record even if the scheduled time is reached. •The TV will not record if the USB device has no free memory space. Check that this is not the case. •If you record a channel locked with Parental lock, the PIN input window will appear when you try to play back the recording. Several recording devices are connected but the TV stopped recording. •If multiple recording devices are connected and the device set as Default Recording Device has no free memory space, the recording function will be closed. Attempt recording again. The device with the most free memory space will automatically be set as Default Recording Device and the TV will start recording. 58 English 05Issues Solutions and Explanations Issues Solutions and Explanations Others The picture won’t display in full screen. • HD channels will have black bars on either side of the...

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