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• The filter should be fully assembled after the filter cleaning. CLEANING THE WATER HOSE MESH FILTER Debris filter cap CAUTION CAUTION You should clean the water hose mesh filter at least once a year, or when the error message of “4E” is displayed: 1. Turn off the water supply to the washing machine. 2. Unscrew the hose from the back of the washing machine. To prevent water from gushing out due to the air pressure in the hose, cover the hose with a cloth. 3. Gently pull out the mesh filter from the end of the hose using a pair of pliers and rinse it under water until clean. Also clean inside and outside the threaded connector. 4. Push the filter back into place. 5. Screw the hose back onto the washing machine. 6. Make sure the connections are watertight and turn on the tap. cleaning and maintaining your washing machine _27 cleaning and maintaining your washing machine REPAIRING A FROZEN WASHING MACHINE If the temperature drops below freezing and your washing machine is frozen: 1. Unplug the washing machine. 2. Pour warm water over the tap to loosen the water supply hose. 3. Remove the water supply hose and soak it in warm water. 4. Pour warm water into the washing machine drum and let it sit for 10 minutes. 5. Reconnect the water supply hose to the water tap and check if the water supply and drain are operating normal. STORING YOUR WASHING MACHINE If you need to store your washing machine for an extended time, it’s better to drain and disconnect it. Washing machines can be damaged if water is left in the hoses and internal components before storage. 1. Select the Quick 29’ cycle and add bleach to the bleach compartment. Run your washing machine through the cycle without a load. 2. Turn the water taps off and disconnect the inlet hoses. 3. Unplug your washing machine from the electrical outlet, and leave your washing machine door open to allow air to circulate inside the tumbler. If your washing machine has been stored in below-freezing temperatures, allow time for any leftover water in your washing machine to thaw out before using it. 28_ cleaning and maintaining your washing machine troubleshooting and information codes CHECK THESE POINTS IF YOUR WASHING MACHINE... PROBLEM Will not start Has no water or not enough water Has detergent remains in the detergent drawer after the wash cycle is complete Vibrates or is too noisy The washing machine does not drain and/or spin Door is locked shut or will not open. SOLUTION • Make sure your washing machine is plugged in. • Make sure the door is firmly closed. • Make sure the water source tap(s) are turned on. • Make sure to press the Start/Pause button. • Turn the water tap on fully. • Make sure the water source hose is not frozen. • Straighten the water intake hoses. • Clean the filter on the water intake hose. • Make sure your washing machine is on a level surface. If the surface is not level, adjust the washing machine feet to level the appliance. • Make sure that the shipping bolts are removed. • Make sure your washing machine is not touching any other object. • Make sure the laundry load is balanced. • Straighten the drain hose. Eliminate kinked hoses. • Make sure the debris filter is not clogged. • Make sure all the water in your drum is drained out. • Make sure the door lock light is off. Door lock light will off after drained. • Make sure your washing machine is running with sufficient water pressure. • Make sure the detergent is added to the center of the detergent drawer. 04 TROUBLESHOOTING If the problem persists, contact your local Samsung Customer Service. troubleshooting and information codes _29 troubleshooting and information codes INFORMATION CODES When your washing machine malfunctions, you may see an information code on the display. If that happens, check this table and try the suggested solution before calling Customer Service. CODE SYMBOL dE 4E 5E UE cE/3E Sud Uc SOLUTION • Close the door. • Make sure the source water tap is turned on. • Check the water pressure. • Clean the debris filter. • Make sure the drainage hose is installed correctly. • Call the after-sales service. • This occurs when too much foaming is detected. It is also displayed while foaming is removed. When the removal is finished, the normal cycle proceeds.(This is one of the normal operations. It is an error for preventing non-sensing faults.) • If the voltage of the supplied power is instable, the washing machine will be paused to protect its electric devices. • If the correct voltage is supplied, the cycle will resume automatically. • The laundry load is unbalanced. Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the final spin result might be unsatisfactory and an “UE” error message will be shown in the display window. For any codes not listed above, or if the suggested solution doesn’t fix the problem, call your Samsung Service Centre or local Samsung dealer. 30_ troubleshooting and information codes cycle chart CYCLE...