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manual abstract
A USB port is labeled with the USB icon . Chapter 3: Installing the Scanner for Macintosh Chapter 4: Making Your First Scan Place a color photograph face down on the glass plate with the top side against the middle of the front ruler. 2 The optical performance of a CCD scanner is always best near the middle of the glass plate. However, the specified scan quality is guaranteed for the entire scan area. If you put more than one original on the glass plate, position them as close to the center line as possible to optimize the quality. 3 Close the document cover of the scanner. • Note: The adjustable document cover makes it possible to scan from books and magazines. When you put a thick original on the reflective glass plate, the document cover adapts to the thickness of the original. 4 For PC: In the Start menu, select Programs, Agfa ScanWise to open the ScanWise application. -or- For Macintosh: Go to the Agfa ScanWise folder on your hard disk and double-click . Chapter 4: Making Your First Scan 5 5 • Note: This dialog only appears the first time you use ScanWise. 6 Click Yes when the system asks to guide you. 7 Follow the steps described in the ScanWise Guide Me mode. For more information consult the ScanWise Application Guide and the Agfa Contacts on your Agfa ScanWise CD-ROM. After installation you can access these documents via the Start menu on your PC or via the ScanWise icon on the desktop of your Macintosh. • Note: If you encounter problems, please consult the ScanWise Read Me file on your computer or Appendix A: Troubleshooting in this Owner’s Guide. Chapter 4: Making Your First Scan Appendix A: Troubleshooting This section gives solutions for some common problems you may come across when starting up or using your SnapScan. There is no USB port free for your scanner. • Check if you can use a USB port on the keyboard or monitor. • Use a USB hub. The status indicator fails to light up. • Verify the power connection to the scanner. • If the power connection is working, contact your dealer or local Agfa support center. The scanner makes an unusual noise and the scanner lamp does not move back and forth when you connect the scanner. • The scanner was not properly unlocked. Immediately disconnect the AC adapter and unlock the scanner properly, or contact your dealer or local Agfa support center. The scanner lamp flickers, dims, or fails to light up. • The cold cathode lamp of your scanner needs to be replaced. Contact your dealer or local Agfa support center. ScanWise cannot find the scanner (MACINTOSH ONLY). If the scanner driver cannot find the scanner, a message appears telling you that no scanner is connected. • Check if the scanner is connected with the USB cable to your computer and that the AC adapter is plugged in. It can always happen that a USB port is damaged, therefore try the other USB port of your computer. • Open the Apple System Profiler that you find under the menu. Click the tab ‘Devices and Volumes’ (minimum version 8.5). Here you can check if the USB device is found. If USB is not present in the list of ‘Devices and Volumes’, please check the hardware (cable, USB ports, ...). • Disconnect the AC adapter and reconnect it again. • Note: If you encounter other problems during or after installation, please consult the ScanWise Read Me file on your computer. The driver is not found when you connect the scanner to your computer (MACINTOSH ONLY). If ScanWise is not installed correctly, the following message appears: “The software needed to use the device SnapScan e10 cannot be found”. • Re-install ScanWise. • Check if the Extensions folder contains the file ‘Agfa USB e10’. This driver is necessary for detecting the scanner. Appendix A: Troubleshooting You cannot scan from within your image editing software (MACINTOSH ONLY). You cannot scan from within your image editing software (MACINTOSH ONLY). • Uninstall and re-install ScanWise. Windows 98 fails to detect the scanner when you connect it for the first time (PC ONLY). • Check if the scanner is connected with the USB cable to your computer and that the AC adapter is plugged in. It can always happen that a USB port is damaged, therefore try the other USB port of your computer. • Check if the Device Manager finds the USB controller. To check if the USB controller is present in the Device Manager, click with the right mouse button on the icon My Computer and select Properties from the menu that pops up. Select the Device Manager tab from the System Properties dialog box. • If the USB controller ( ) is present in the Device Manager, carry out the scanner installation procedure exactly as described in this manual. • If the USB controller is not present in the Device Manager, carry out the following instructions: 1 Restart your computer. 2 Enable the USB controller in the BIOS settings. Caution: Changing your computer’s BIOS settings is at your own risk! It should be done by system administrators and experienced users only. If you are not familiar w...