Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable. If the connections are good, the machine shows LAN Active for 2 seconds. (If you are using a wireless connection or are having Network problems, see the Network User’s Guide on the CD-ROM for more information.) The network scanning feature does (For Windows® users only) Firewall settings on your PC may be rejecting the not work. necessary network connection. Follow the instructions below to configure the Firewall. If you are using personal Firewall software, see the User’s Guide for your software or contact the software manufacturer. For Windows® XP SP2 and Windows Vista® users, see Firewall settings in the Software User’s Guide on the CD-ROM. For Windows® XP SP1 user’s, please visit the Brother Solutions Center. Your computer cannot find your machine. Firewall settings on you PC may be rejecting the necessary network connection. (For details, see the suggestion above for ‘The network scanning feature does not work.’) Re-select your machine in the Device Selector application located in Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the model list of ControlCenter2. 72 Troubleshooting and Routine Maintenance Error and Maintenance messages As with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at Error Message Cause Action B&W Print Only One or more of the color ink cartridges are empty. While this message appears on the LCD, each operation works in the following way: • Printing If you click Grayscale in the Advanced tab of the printer driver you can use the machine as a black & white printer for approximately four weeks depending on the number of pages you print. • Copying If the paper type is set to Plain Paper or Inkjet Paper you can make copies in black & white. If the paper type is set to Other Glossy or Brother BP71, the machine will stop all print operations. If you unplug the machine, or take out the empty ink cartridge, you cannot use the machine until you change to a new ink cartridge. Replace the empty ink cartridge. (See Replacing the ink cartridges on page 78.) Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and re-install it slowly. If you are not using genuine Brother Innobella™ ink the machine may not detect the ink cartridge. Use a new Genuine Brother Innobella™ Ink Cartridge. If the error is not cleared, call Brother Customer Service. An ink cartridge is not installed properly. Take out the ink cartridge and re-install it slowly until it clicks. (See Replacing the ink cartridges on page 78.) B 73 Error Message Cause Action Cannot Print Replace Ink One or more of the ink cartridges are empty. The machine will stop all print operations. Replace the empty ink cartridges. (See Replacing the ink cartridges on page 78.) Cover is Open The scanner cover is not closed completely. Lift the scanner cover and then close it again. The ink cartridge cover is not completely closed. Firmly close the ink cartridge cover until it clicks. Data Remaining Print data is left in the machine's memory. Press Stop/Exit. The machine will cancel the job and clear it from the memory. Tray to print again. High Temperature The print head is too warm. Allow the machine to cool down. Hub is Unusable. A Hub or USB Flash memory drive with Hub has been connected to the USB direct interface. A Hub or USB Flash memory drive with Hub are not supported. Unplug the device from the USB direct interface. Image Too Long. The proportions of your photo are irregular so effects could not be added. Choose a regularly proportioned image. Image Too Small. The size of your photo is too small to trim. Choose a larger image. Ink low One or more of the ink cartridges are running out of ink. Order a new ink cartridge. You can continue printing until the LCD shows Cannot Print. (See Ordering accessories and supplies on page ii and Replacing the ink cartridges on page 78.) Low Temperature The print head is too cold. Allow the machine to warm up. Media Error The memory card is either corrupted, improperly formatted, or there is a problem with the memory card. Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. Media is Full. The memory card or USB Flash memory drive you are using already contains 999 files. Your machine ca...
