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• Internet Light Stays Amber. When the router is turned on, the Internet light turns amber for about 20 seconds and then turns green. If the light does not turn green, the router has a problem. If the Internet light is still amber 1 minute after turning on power to the router: a. The Internet is not accessible. Confirm that you have the correct internet setting. b. Clear the router’s configuration to factory defaults. This will set the router’s IP address to 192.168.1.1. This procedure is explained in “Restoring the Default Password and Configuration Settings” on page 38. c. Turn the power off and back on to see if the router recovers. • Internet or LAN Port Lights Not On. If either the LAN or Internet lights do not light when the Ethernet connection is made, check the following: a. Make sure that the Ethernet cable connections are secure at the router and at the computer. Troubleshooting b. Make sure that power is turned on to the connected computer. c. Be sure you are using Ethernet cables like the cable that was supplied with the wireless router. See “Connecting Your Wireless Router” on page 13 for instructions. For more information on WPS functionality and advanced features, see the online User Manual. Troubleshooting Login Problems If you are unable to log in to the wireless router, check the following: • If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router as described in “Checking Basic Router Functions” on page 29. • Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that the Caps Lock is off when entering this information. • Make sure your computer’s IP address is on the same subnet as the router. If your are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254. Refer to your computer’s documentation or see “Preparing a Computer for Network Access” in “Related Documents” on page 39 for help with configuring your computer. If your computer cannot reach a DHCP server, some operating systems will assign an IP address in the range 169.254.x.x. If your IP address is in this range, verify that you have a good connection from the computer to the router, then restart (reboot) your computer. • If your router’s IP address has been changed and you don’t know the current IP address, reset the router’s configuration to the factory defaults. This procedure will reset the router’s IP address to 192.168.1.1 (see “Restoring the Default Password and Configuration Settings” on page 38). • Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded. Try closing the browser and reopening it again. • If you are attempting to set up your NETGEAR router as an additional router behind an existing router in your network, consider replacing the existing router instead. NETGEAR does not support such a configuration. Troubleshooting • If you are attempting to set up your NETGEAR router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services, for example, converting ADSL or Cable data into Ethernet networking information. NETGEAR does not support such a configuration. Checking the Internet Service Connection If your router is unable to access the Internet, check the Internet connection, and then check the wireless router. • Internet Connection. The cable or DSL modem status lights indicate if the modem connection is successful or not. Check your modem documentation or call your Internet service provider for help with verifying that the modem has a successful connection. • Wireless Router Internet Light is Green or Blinking Green. If your Internet light is green or blinking green, then you have a good Internet connection and your wiring is correct. • Wireless Router Internet Light Off. If the Internet light is off, verify that the Ethernet cable is securely connected between the cable or DSL modem, and that both the modem and wireless router are turned on. Obtaining an Internet IP Address If your wireless router is unable to access the Internet, and your Internet light is amber, check the wireless router to see if it is able to get an Internet IP address from your service provider. Unless you have a static IP address, your wireless router automatically requests an IP address from your service provider. To check the Internet IP address from the browser interface: 1. Log in to the wireless router. 2. Select the Router Status link under the Maintenance heading to check that an IP address is shown for the Internet Port. If 0.0.0.0 is shown, your wireless router has not obtained an IP address from your service provider. If your router is unable to obtain an IP address from the your service provider, the problem might be one of the following: Troubleshooting • Your service provider might re...