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Other manuals for this model:
Network Equipment - WNA3100 (926.36 kb)
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manual abstract
Also, refer to the knowledge base on the NETGEAR website at 1. Push 'N' Connect timed out when I tried to connect to a router. Make sure that your router supports WPS. If there is more than one WPS network in your area, make sure you selected the correct wireless network. See “Joining a Network” on page 2-2 and “Creating a Profile to Connect to a Wireless Network” on page 2-4. 2. Why does the Smart Wizard keep asking me to save my settings? If you change the settings, the Smart Wizard offers you the chance to save the changes. To avoid this prompt, simply click Apply before you close the Smart Wizard. 3. I cannot connect to a wireless network. The router is available, and there is good signal strength. Try the following: • Check to see if you are still connected to the previous network. Use the Networks tab to select the network that you want. • If the network uses Push 'N' Connect, make sure you select the right network, and go to the correct router when you are prompted to push its WPS button. • If you are typing a passphrase or key, or the SSID for a hidden network, it must match the wireless network settings exactly. 4. My connection seems slow. The USB port that you use and the network that you connect to affect your connection speed. Check the status bar to see if the data rate is 54 Mpbs or 14 Mbps. The wireless-N USB adapter can operate at faster speeds. • At 54 Mbps you are probably connecting to a standard 802.11g network. See Chapter 3, “Wireless Network Performance.” v1.0, December 2009 Wireless-N 300 USB Adapter WNA3100 User Manual • If you do not have a USB 2.0 port on your computer, the throughput is limited to the 14 Mbps of the USB 1.1 standard. 5. I connected wirelessly to a network, but I cannot access the Internet. First, check to make sure that the router’s Internet connection is working. If the router’s Internet connection works, but you still cannot access the Internet, see “Troubleshooting Your Wireless Connection.” 6. I can connect to the wireless network, but not to the other computers on the network or to the Internet. This could be a physical layer problem or a network configuration problem. • Check to make sure that the router is physically connected to the Ethernet network. • Make sure that the IP addresses and the Windows networking are configured correctly. Click the link to “TCP/IP Networking” in Appendix B. • Restart the modem, router, and computer. 7. How can I view the IP address for the wireless-N USB adapter? Click the icon to open the Smart Wizard. Then select the About tab. Troubleshooting Your Wireless Connection You can use the status bar and the LED to get more information about your wireless connection. Click the icon to open the Smart Wizard. The status bar is located at the bottom of the Settings tab. Connection status Wireless network Figure 4-1 Connection Status Shows 169.254.x.x Microsoft Windows and Macintosh operating systems generate and assign an IP address if the computer cannot reach a DHCP server. If your IP address is in this range (169.254.x.x), make sure that there is a built-in DHCP server in your router. v1.0, December 2009 Wireless-N 300 USB Adapter WNA3100 User Manual To fix this problem you can: • Click to open the Smart Wizard. At the bottom of the Settings tab, click Apply. The Smart Wizard tries again to connect to the router and get an IP address. • Use the Repair function in Windows to try to get IP address. • Reboot your computer. If your computer still does not get an IP address, check the router’s DHCP settings. For more help, see the documentation that came with your router. Connection Status Shows ---.---.-. This can occur if you upgraded your WNA3100 v1 software and did not reboot your system. Either restart your computer, or connect to a different wireless network. Troubleshooting with the LED Problem Action The LED is not lit. The wireless-N USB adapter is not connected to the USB port correctly, or the WNA3100 v1 software is not installed. • Remove and reinsert the wireless-N USB adapter. • Check the Windows device manager to see if the adapter is recognized and enabled. Re-install the WNA3100 v1 software, if necessary. • Insert the wireless-N USB adapter in a different USB slot on your computer if one is available. The LED blinks, but the wireless-N USB adapter is not connected to a wireless network. The wireless-N USB adapter is trying to connect, but is unsuccessful. • The router might not be powered on. • The router and the wireless-N USB adapter are not configured with the same wireless settings. Check the SSID and wireless security settings. Occasional Windows XP Connection Problems Windows XP users who apply Windows XP Hotfix (SP2) Q815485 from the Windows XP Update Service might not be able to connect to the Internet, might have dropped wireless connections, or both when using the wireless-N USB adapter. You can delete this Hotfix from the Add or Remove Programs utility in the Control Panel....