Online Technical Services World Wide Web Site 3Com Knowledgebase Web Services 3Com FTP Site 3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems: World Wide Web site 3Com Knowledgebase Web Services 3Com FTP site To access the latest networking information on the 3Com Corporation World Wide Web site enter this URL into your Internet browser: This service provides access to online support information such as technical documentation and software library, as well as support options that range from technical education to maintenance and professional services. This interactive tool contains technical product information compiled by 3Com expert technical engineers around the globe. Located on the World Wide Web at this service gives all 3Com customers and partners complementary, round-the-clock access to technical information on most 3Com products. Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week. To connect to the 3Com FTP site, enter the following information into your FTP client: Hostname: ftp.3com.com Username: anonymous Password: You do not need a user name and password with Web browser software such as Netscape Navigator and Internet Explorer. 40 APPENDIX B: TECHNICAL SUPPORT Support from Your Network Supplier If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services. When you contact your network supplier for assistance, have the following information ready: Product model name, part number, and serial number A list of system hardware and software, including revision levels Diagnostic error messages Details about recent configuration changes, if applicable If you are unable to contact your network supplier, see the following section on how to contact 3Com. Support from 3Com If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, call the 3Com technical telephone support phone number at the location nearest you. When you contact 3Com for assistance, have the following information ready: Product model name, part number, and serial number A list of system hardware and software, including revision levels Diagnostic error messages Details about recent configuration changes, if applicable Here is a list of worldwide technical telephone support numbers. These numbers are correct at the time of publication. Refer to the 3Com Web site for updated information. Country Telephone Number Asia, Pacific Rim Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Philippines P.R. of China Singapore S. Korea From anywhere in S. Korea: From Seoul: Taiwan, R.O.C. Thailand 1 800 678 515 800 933 486 +61 2 9937 5085 or 000800 6501111 001 800 61 009 03 5783 1270 1800 801 777 0800 446 398 +61 2 9937 5083 1235 61 266 2602 10800 61 00137 or 021 6350 1590 or 00800 0638 3266 800 6161 463 82 2 3455 6455 00798 611 2230 00798 611 2230 0080 611 261 001 800 611 2000 Support from 3Com 41 Country Telephone Number Europe, Middle East and Africa From anywhere in these regions, call: +44 (0)1442 435529 phone +44 (0)1442 436722 fax Europe and South Africa From the following countries, you may use the toll-free numbers: Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy Luxembourg Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U.K. 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 06800 12813 1800 553117 1800 9453794 800 8 79489 0800 3625 0800 0227788 800 11376 00800 3111206 0800 831416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 Latin America Brazil 0800 13 3266 Mexico 01 800 849CARE Puerto Rico 800 666 5065 Central and South America AT&T +800 998 2112 North America 1 800 NET 3Com (1 800 638 3266) Enterprise Customers: 1 800 876-3266 42 APPENDIX B: TECHNICAL SUPPORT Returning Products Before you send a product directly to 3Com for repair, you must first obtain an for Repair authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender’s expense. To obtain an authorization number, call or fax: Country Telephone Number Fax Number Asia, Pacific Rim Europe, South Africa, and Middle East Central and South America Argentina Bolivia Brazil Caribbean Chile Colombia Ecuador Mexico Paraguay Peru Uruguay Venezuela +65 543 6500 +31 30 6029900 525 201 0075 0810 222 3266 511 241 1691 0800 133266 or 55 11 5643 2700 525 201 0004 562 240 6200 525 201 0004 525 201 0004 525 201 0004 52...
