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Manafacture: Sony
File size: 4.56 mb
File name: ERS111.pdf
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manual abstract
After this thirty (30) day period, you must pay all parts and labor charges. 3. REPAIRS: For a period equal to the longer of (a) the remainder of the original limited warranty period on the original Product or accessory, or (b) for 90 days after the date of repair/replacement of Products or for 30 days after the date of repair/ replacement of accessories, SONY will repair or replace defective parts, accessories and/or Products used in the repair or replacement of Products or accessories under this Limited Warranty with new or rebuilt replacements. To obtain warranty service, you must first obtain an event number from AIBO Customer Link (see the next page). You will need to return the Product and all accessories to SONY in the original carton, using the original packaging materials. All supplied accessories must be returned with the Product except for the Memory Stick media, which contains data relating to your specific Product. SONY is not responsible for any damage during shipment arising from the failure to properly pack the Product or accessory being returned, or for the loss of any data contained on any media returned to SONY. For information on returning your Product or accessories for warranty repair, please contact the AIBO Customer Link. This warranty does not cover customer instruction, installation or set up adjustments. This warranty does not cover cost of removal or reinstallation, cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence of, or to any part of the Product. This warranty does not cover lost profits, lost sales, loss of use of the Product, or other consequential loss or damage due to improper operation or maintenance, installation, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by SONY to service the Product. This warranty does not cover Products sold AS IS or WITH ALL FAULTS, or consumables (such as fuses). This warranty does not apply when the malfunction results from use of the Product in conjunction with accessories, products or ancillary or peripheral equipment not manufactured by SONY, and where it is determined by SONY that there is no fault with the Product itself. SONY will pay shipping charges for all in-warranty service. However, if no trouble is found with the Product or accessory, if the trouble is from a non-covered charge or if it is determined that the warranty period has expired, you will be billed for the cost of shipping and handling. This warranty is valid only in the United States. Limited warranty Limited warranty Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the Warranty period must be presented to obtain warranty service. This warranty is invalid if the factory applied serial number has been altered or removed from the Product. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXCESS OR IMPLIED WARRANTY ON THIS PRODUCTS. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from state to state. For your convenience, SONY ELECTRONICS INC. has established telephone numbers for product information regarding the Entertainment Robot. Please call: AIBO CUSTOMER LINK 1-800-427-2988 or write to: support@aibosony.com Other information about AIBO is also available on the internet site at: 100 Service procedure 1. Contact the AIBO Customer Link. Its E-mail address is support@aibosony.com and its toll free number is 1-800-427-2988. 2. If the AIBO Customer Link determines that your unit needs repair, follow the procedure described below. a. The AIBO Customer Link will give you the event number, which is valid for ten days. b. Following the procedure described on the label attached to the box, put AIBO and the designated accessories into the original box. If you did not keep the original box, the AIBO Customer Link will send a new box to you free of charge within the warranty period. The actual shipping and material cost will be charged to you after the warranty period. c. Mark your event number on the top of the box and send it to the designated address. The AIBO Customer Link will designate the shipping method and pay the shipping charges within the warranty period; after the warranty period, you must pre-pay the shipping charges. d. As soon as the repair is completed, your AIBO will be sent back to you. After the warranty period has e...