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manual abstract
4 Topology ......................................................................................................................................... 4 Documentation Checklist ............................................................................................................ 5 Glossary of Terms ........................................................................................................................... 6 Tools and Utilities to Monitor and Troubleshoot Cisco CallManager..........................................10 Cisco CallManager Administration Details .............................................................................. 10 Microsoft Performance.............................................................................................................. 11 Opening Microsoft Performance...........................................................................................11 Customizing Performance.....................................................................................................11 Microsoft Event Viewer............................................................................................................12 Opening Event Viewer..........................................................................................................12 Detailed Information about Events ....................................................................................... 13 SDI Trace .................................................................................................................................. 13 SDI Trace Output .................................................................................................................. 13 Configuring Traces................................................................................................................ 14 SDL Trace ................................................................................................................................. 15 Enabling SDL Trace.............................................................................................................. 15 Disk Space Warning.............................................................................................................. 17 Sniffer Trace.............................................................................................................................. 18 Sniffer Trace Applications .................................................................................................... 18 Call Detail Records (CDR) and Call Management Records (CMR) ........................................ 18 Enabling or Disabling CDRs................................................................................................. 19 CDRs ..................................................................................................................................... 20 Diagnostic CDRs (Also Known As CMRs)..........................................................................20 Problem Categories ....................................................................................................................... 21 Voice Quality ............................................................................................................................ 21 Lost or Distorted Audio......................................................................................................... 21 i Button Help ......................................................................................................................... 24 Crackling ............................................................................................................................... 25 Check Your Loads................................................................................................................. 25 Echo....................................................................................................................................... 25 Check Your Loads............................................................................................................. 26 One-Way Audio or No Audio ............................................................................................... 26 MTP and One-Way Audio .................................................................................................... 27 Phone Resets ............................................................................................................................. 27 Dropped Calls............................................................................................................................ 28 Check Your Loads................................................................................................................. 31 Cisco CallManager Feature Issues ............................................................................................ 31 Codec/Regions: Codec Mismatch .............................................................