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User manual ClearOne comm, model ClearOne RAV 900

Manafacture: ClearOne comm
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Open a web browser and enter the IP address or Network Name of the RAV in the address bar. 2. Enter your User Name and Password.The default user name is ClearOne and the default password is RAV. Figure 5.1. Network Password The RAV web interface opens. Navigation buttons are shown in the left channel. Figure 5.3. Dialer window To make a call 1. Click the ON/OFF button to take the phone off-hook. 2. Using the number pad, dial a phone number just as you would on a standard phone. Note: You can also pre-dial the number and press the ON/OFF button to connect the call. Tip: You can also dial using the 0-9, star (*) and number (#) on your on your keyboard. Use ..the comma (,) key to enter a two second pause. The Enter key connects to and disconnects from the telephone line. Figure 5.2. RAV-Ware management system Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 66 Web Interface — Overview To make a call from 1. Click a number in the Phonebook you want to call. The name and number appear in the display window. 2. Click ON/OFF button to dial the call. To end a call • Click the ON/OFF button. To redial • Click the REDIAL button. The phone will automatically be taken off-hook and the last dialed number will be called. To send a Flash signal • If your telephone service includes call transfer, call waiting or conference calling, you can use the Flash key. Refer to your local telephone service for details. To mute/unmute 1. Press the MUTE button to mute all microphones. 2. Press the MUTE button again to unmute all the microphones. To adjust call volume • Use the UP and DOWN volume buttons to adjust the volume to the desired level. Web Interface — Overview Event Log The Event Log keeps record of a user-selectable events. You select the events you want recorded in RAV-Ware. You then can download the log for review in the web interface. Check the Event Log when there are communication errors or for other troubleshooting. To open event log • Click the Event Log button in the menu pane. Figure 5.4. Event log To clear log • Click the Clear Log button. To download log • Click the Download Log button. Note: Right-click on the event log to save a copy to your hard drive as a .txt file. Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 68 69 Web Interface — Overview Web Interface — Overview System Check Log Out The System Checks window allows you to check your RAV system to be sure all parts of your • Click the Log Out button. system are connected and working properly. To open the system checks • Click the System Checks button. • Click Yes, Log Out. -Or- No, Go Back to return to the main screen. Figure 5.5. System Checks Figure 5.6. Log out To run system checks • Click the Start button. RAV checks all components. When the check is complete, lights will indicate the status of each component. Green indicates the part is connected and functioning. Red indicates a problem with the component. Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 Appendix 6 72 Appendix — Maintenance Maintenance Unplug all components before cleaning. Do not use liquid or aerosol cleaners. Use a soft, damp cloth to clean the microphones and controller. If storing for an extended period of time, remove the batteries. Troubleshooting Audio No dial tone Ensure that the RJ-11 cable is connected to an analog line. Make sure the phone cable is connected to the Line jack, not the Set jack. If you are connected to a digital line through a telephone handset, take the handset off-hook. Run a system diagnostic check through RAV- Ware to be sure all RAV components are working properly. RAV does not ring Adjust the volume of the ringer. Check that the RJ-11 cable is connected. Verify that the dialed phone number is correct. Muffled reception Do not move the microphone pods while on a call. Move any items that might be blocking the microphones. Move closer to the microphones. Far-end party cannot hear Check the connections of all audio inputs. Check the Audio Mixer in RAV-Ware to make sure the correct audio paths are selected. Adjust the volume of the audio outputs. Short silences, echoes or clipped speech on the far end Adjust the equalization in RAV-Ware for each component. Adjust the volume. Watch the meters. Make sure the loudest audio causes the meters to just enter the yellow zone. Be sure equipment is placed correctly for the best sound performance. Refer to Chapter 1 for basic room design guidelines. Technical Services Group ~ 1-800-283-5936 (USA) ~ 1-801-974-3760 Appendix — Troubleshooting Controller Controller doesn't communicate The RF Controller performs best when the RAV mixer is positioned within line of sight and with the antenna pointed up. Check the signal strength indicator in all areas of the room where the controller...