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All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time. If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you. UNITED STATES GOVERNMENT LEGEND If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following: All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide. 3Com, NBX, and SuperStack are registered trademarks of 3Com Corporation. The 3Com logo, NetSet, and pcXset are trademarks of 3Com Corporation. Adobe and Acrobat Exchange are trademarks and Adobe Acrobat is a registered trademark of Adobe Systems Incorporated. Microsoft, Windows, Windows NT, and the Internet Explorer logo are registered trademarks of Microsoft Corporation. Netscape Navigator is a registered trademark of Netscape Communications. Palm is a trademark of Palm Computing Corporation. All other company and product names may be trademarks of the respective companies with which they are associated. CONTENTS ABOUT THIS GUIDE Conventions 8 Documentation 9 1 GETTING STARTED Setting Up Your Voice Mail 12 The NetSet Utility 13 Quick Reference Sheet 15 2 NBX BUSINESS TELEPHONES Telephone Buttons and Controls 18 Status Lights on the NBX Business Telephone 20 Programmable Access Buttons 21 3 NBX BASIC TELEPHONE Telephone Buttons and Controls 24 Status Icons on the NBX Basic Telephone 25 Programmable Access Buttons 26 4 VOICE MAIL Changing Your Password 28 Listening to Messages 29 Replying to a Message 31 Forwarding a Message 32 Creating and Sending a Message 33 Creating Personal Voice Mail Lists 34 Forwarding Calls Directly to Your Voice Mailbox 35 Accessing Voice Mail Messages Through E-mail 36 Greeting-Only Mailbox 36 Phantom Mailbox 37 Group Mailbox 37 5 STANDARD FEATURES Setting the Volume 40 Dialing a Call 40 Calling Inside Your Organization 40 Dialing an External Call 42 Redialing a Call 42 Answering a Call 42 Creating Your Call Forward Path 43 Placing a Call on Hold 44 Transferring a Call 44 Establishing a Conference Call 46 6 PERSONALIZING YOUR TELEPHONE Label Makers for Telephones 50 Ringer Tone 50 Speed Dials 51 Off-Site Notification 54 Do Not Disturb 55 Preventing Unauthorized Use of Your Telephone 56 Telephone Locking 56 Call Permissions 56 Class of Service Override 57 Palm Integration 57 Using a Headset 58 7 GETTING MORE FROM YOUR TELEPHONE SYSTEM Account (Billing) Codes 62 Caller ID 62 Internal and External Caller ID 62 Calling Line Identity Restriction (CLIR) 62 Call Pickup 63 Hunt Groups and Calling Groups 65 Call Park 68 Paging 69 Dialing a Call to a Remote Office 71 Bridged Extensions 72 Delayed Ringing 73 Pulse Dialing 73 8 ATTENDANT CONSOLES NBX 1105 Attendant Console 76 Complement Attendant Software 78 9 TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING Connecting the Telephone 82 Moving Your Telephone 85 Swapping Telephones 85 Cleaning Your Telephone 85 Troubleshooting Possible Problems 85 A FEATURE CODES AND PAGING CODES Feature Codes for General Use 89 Feature Codes for Outbound Calls 90 Feature Codes for Incoming Calls 91 Paging Codes 92 INDEX ABOUT THIS GUIDE This guide is intended for anyone using NBX Telephones, the NBX 1105 Attendant Console, or the NBX Complement Attendant Software. It includes ...

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