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Retrieve Voice-Mail Messages To access voice messages, use the following method: 1. Select an available Cisco Unified IP phone line by lifting the handset, by pressing the speakerphone button, or by pressing a line button. Listen for the dial tone. 2. Press the Messages button, and follow the voice instructions. Note When you have one or more new messages, if you have the message-waiting indicator (MWI) configured, the light on your handset is lit. Call-Blocking (Toll Bar) Override Call blocking prevents unauthorized use of phones. It is implemented by matching a pattern of specified digits during a specified time and day of week or date. The call-blocking override feature allows individual phone users to override the call blocking that has been defined. To place calls when call-blocking is enabled, use the following method: 1. Press the Login soft key on the Cisco IP phone. 2. Enter the PIN that is associated with the phone. Note Contact your system administrator for your personal identification number (PIN). Transfer a Call To transfer a selected call to another number, use one of the following methods: • Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call). • Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient. To transfer a call, use the following method: 1. During a call, press the Trnsfer soft key. The call is placed on hold. 2. Dial the number to which you want to transfer the call. 3. To make a blind transfer: – Hang up the handset or press the BlndXfr soft key after you hear line ringing. 4. To make a consult transfer: – Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset. – If the transfer fails, press the Resume soft key to return to the original call. 5. To cancel your consult call-transfer attempt: – Press the EndCall soft key. 6. To reconnect to the original caller: – Press the Resume soft key. Forward All Calls To forward all incoming calls to another number, use the following method: 1. Press the CFwdALL soft key. 2. Dial the number to which you want to forward all your calls. Dial the number exactly as you would if you were placing a call to that number. Remember to include locally required prefix numbers. The phone display is updated to show that calls are to be forwarded. 3. Press the Accept soft key. Note To forward calls to voice mail, manually enter the voice-mail number, or use the soft key and button sequence of CFwdALL soft key plus the Messages button, followed by the EndCall soft key. To forward calls to a speed-dial number, use the soft key and button sequence of the CFwdALL soft key plus a speed-dial button, followed by the EndCall soft key. 4. To cancel call forwarding, press the Cancel soft key. Conference Calls Your Cisco Unified IP Phone provides three types of conference calls: Standard, Meet-Me, and Ad Hoc conference calls. Standard Conference Calls A standard conference call involves three parties. You can create a standard conference in different ways, depending on your needs and the soft keys available on your phone: • Confrn—Use this soft key to establish a standard conference by calling each participant. Standard conference calling is a default feature available on most phones. • Join—Use this soft key to establish a standard conference by joining several calls already on one line. • cBarge—Use this soft key to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature is available only on phones that use shared lines. Meet-Me Conference Calls A Meet-Me conference call involves up to eight parties. You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time. Ad Hoc Conference Calls An Ad Hoc conference call involves up to 32 parties. You can create an Ad Hoc conference call the same way you do a standard conference call. Place a Conference Call To place a three-party conference call, use the following method: 1. During a call, press the more soft key and then the Confrn soft key to open a new line and put the first party on hold. 2. Place a call to another number. 3. When the call connects, press the Confrn soft key again to add the new party to the existing call with the first party. To establish a conference call between two callers to a Cisco Unified IP phone, one active and the other on hold, press the Confrn soft key. To establish a conference call between two callers already present on a Cisco Unified IP phone, using separate line buttons, one active and the other on hold, use the following method: 1. Press the Confrn soft key. 2. Press the Line button of the call you want to add to the three-party conference. End a Conference Call To end the conference call, use one of the following methods: • Hang up the handset. • Press the EndCall soft key. Alternate Methods to ...

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