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Manafacture: Cisco Systems File size: 135.29 kb File name: d5d28bf3-ffc7-48b5-b4f2-66954d6db50b.pdf Language of manual:

The standard mode builds on the success of generations of NBX platforms, while the SIP mode allows interoperability between NBX IP telephony solutions and a broad range of 3Com and third-party SIP-compliant devices and applications such as IP Messaging, IP Confer- encing and SIP trunking. Customers can start out running in standard mode and migrate from standard to SIP mode when such a change matches their needs. CALL CENTERS— Affordable, professional and efficient services that enhance call handling and increase revenue. › NBX Automatic Call Distribution (ACD) : integrated call center application with built-in two-seat agent evaluation license; offers five types of routing algorithms, agent workgroups, detailed reporting, and supervisor status with monitor, whisper, and barge-in capability › eXchange Call Center: server-based call center application; offers advanced and real-time reporting, wrap-up codes, voice announcement of calls in queue, and agent and supervisor desktop software › EPICCenter from EasyRun: sophisticated call center solution to support multimedia, advanced queuing and routing and inbound/outbound activity. ADVANCED APPLICATIONS › Voice messaging: 400 hours of voice storage standard (non-SIP mode) › IP Messaging: advanced NBX in SIP mode voice messaging; ships with find me/follow me service and 12 ports enabled (scalable in one-port increments) › IP Conferencing: hosted bridge for NBX in SIP mode for scheduled and ad-hoc conferences (standard 25-seat license) › Desktop Call Assistant (DCA) : on-screen dialing and contact management software › Complement Attendant Software (CAS) : desktop application that takes the place of an attendant console › ExecutiveAssistant: designed for executives and sales people, features find me/follow me service, call recording and speech-recognition auto-attendant › Education Module: auto-dialer for K-12 organizations; offers absentee tracking, malicious call trace and auto-attendant for homework hotlines 3100 ENTRY (3C10399B) › Four fixed feature buttons › Single-line phone service › Ideal for doorway and common areas 3101 BASIC (3C10401B) › Four programmable buttons › Multiline services and display › Ideal for day-to-day office use 3101 W/SPEAKER (3C10401SPKRB) › Four programmable buttons › Half-duplex speakerphone › Multiline services and display › Ideal for day-to-day office use NBX ® V3000 ANALOG (3C10600B-XX) Ideal for small- to medium-sized organizations that require integrated applications with easy installation and management. › Operation in either NBX Call Control or Session Initiation Protocol (SIP) mode › Four integrated central office (CO) line ports; one analog station port › Standard four ports by 400 hours auto-attendant/voice mail (AA/VM), scalable up to 72 ports › 10/100 uplink port; 100 Mbps backplane › 1,500 device capacity (stations/trunks) › 15 Group 2 phone licenses included in base solution › SIP-ready for business applications and devices (requires 512 MB memory upgrade 3C...

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