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manual abstract
Light Housing Light Housing Light Bulb To replace the light bulb, pull the old light bulb out of the housing and insert a new light bulb. Re-attach the light housing to the spa shell. Re-attach the access panel to the spa. 15 Trouble-shooting Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at 1-877-897-7493, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time. 1. SYMPTOM: THE SPA WILL NOT OPERATE a. Check to see if the GFCI breaker is tripped or was not turned on. Reset the GFCI breaker. 2. SYMPTOM: THE CIRCUIT BREAKER OR THE GFCI TRIPS WHILE THE SPA IS OPERATING a. Reset the circuit breaker or the GFCI. If the circuit breaker or the GFCI trips again, contact a qualified electrician for service. 3. SYMPTOM: THE PUMP HUMS a. The filter may be dirty or damaged. Remove the filter from the filter housing and clean or replace the filter (see page 13). b. The pump may have a foreign object stuck in the impeller. Contact our customer service department. c. The pump may have a loose wire connection. Contact our customer service department. d. The filter cap may not be sealed. Tighten the filter cap. 4. SYMPTOM: THE PUMP HUMS, BUT DOES NOT ROTATE a. The pump may be jammed. Contact our customer service department. If your spa is no longer under warranty, contact a local spa and pool service provider. 5. SYMPTOM: THE PUMP IS NOISY WHILE OPERATING a. There may be debris in the pump. Contact our customer service department. b. The pump may have a bad bearing. Contact our customer service department. 6. SYMPTOM: THE WATER DOES NOT HEAT a. Make sure that the hydrotherapy spa is fully covered with the spa cover. The spa cover must be tight for the water to heat. Set the air control to low. The water will heat at a rate of 6°F per hour. If you are using the spa indoors and the room temperature is maintained at 70°F, it will take approximately 6 to 8 hours for the water to reach the set temperature. b. If you are using the hydrotherapy spa outdoors, it may take longer for the water to heat. See the chart below for the approximate heating time. Air Temperature Heating Time 70°F + 6 to 8 hours 50°F to 70°F 9 to 11 hours 30°F to 50°F 12 to 14 hours If the water still has not heated after 24 hours, contact our customer service department. 7. SYMPTOM: THE WATER IS NOT BEING CLEANED BY THE FILTER a. Check to see if the filter is in place. Clean or replace the filter if it is dirty. b. Check the chemical balance of the water. If the pH is incorrect, the sanitizing agents will not function properly. 8. SYMPTOM: THE WATER PULSATES OR THERE IS MINIMUM WATER FLOW a. This usually occurs only when the water level is low. Add water until it is 2”–4” above the skimmer basket. b. The filter cover may not be tight. Make sure the filter cover is tight. c. The skimmer basket may not be seated properly. The top of the basket must be flush with the bottom of the weir door. 9. SYMPTOM: THE WATER LEVEL DROPS a. Some water loss due to evaporation is normal. If rapid water loss occurs, or if you notice wetness on the floor around the hydrotherapy spa, the spa shell may have a leak. Contact your local pool and spa service provider for repairs. 16 b. A clamp or seal inside the pump compartment may be loose. Check inside the pump compartment for excess water and watch the pump unit while it is operating to see if water drips from any of the plumbing. If you can identify the location of the leak inside the spa jet unit, tighten the clamp or replace the damaged seal. 10. SYMPTOM: THE SPA JET UNIT CONTINUES TO RUN AFTER IT HAS BEEN SHUT OFF a. The spa jets are controlled with the jet button. If the button is pressed once, the spa jets will run at low speed. If the button is pressed again, the spa jets will run at high speed. If the button is pressed a third time, the jets will shut off. Note: If the actual temperature of the water in the spa is below the set temperature, or if the spa is running a filter cycle, the heater pump/motor will not shut off. 11. SYMPTOM: NO AIR FLOWS THROUGH THE ADJUSTABLE HYDROTHERAPY JETS WHEN THE AIR CONTROL IS TURNED COUNTERCLOCKWISE a. If no air flows through the hydrotherapy jets when the air control is turned counterclockwise, simply turn the rims of the jets counterclockwise. Turning the rims clockwise will close the jets. 12. SYMPTOM: THE CONSOLE DISPLAYS THE WORDS “COOL” OR “ICE” a. This is a normal function of the spa; no action is necessary. The word “COOL” will appear in the display if the temperature of the water is more than 20°F cooler than the set temperature. If this happens, the heater will automatically activate to warm the water. The word “ICE” will appear if the temperature drops below 40°F. If this happens, the pump will automatically circulate the water and warm the plumbing. 13. SYMPTOM: THE CONSOLE DISPLAYS ONE OF THE FOLLOWING MESSAGES: “OH,” ...