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Turn off the power to the spa. To drain the jet pump, remove the access panel from the spa unit (see ATTACHING AND REMOVING THE ACCESS PANEL on page 14). Locate the jet pump inside the spa. Loosen the indi- Collar cated collar on the pump. The hydrotherapy spa is designed for year-round use. If you decide to store the spa for the winter, store it in a warm, dry location. Follow the steps below to winterize the spa. 1. Make sure the power to the spa is turned off. 2. Drain the spa (see DRAINING THE HYDROTHERAPY SPA on the previous page and this page). 3. Remove all remaining water from the spa shell. Dry the spa shell with towels. 4. Set the air controls to the lowest setting. Use a wet/dry vacuum to pull any remaining water from the system. To do this, place the vacuum nozzle over each jet, starting with the highest jet and finishing with the lowest jet. 5. Set the air controls to the highest setting and repeat step 3. 6. Drain the pump (see DRAINING THE PUMP on this page). Once the water is drained from the pump, place the vacuum nozzle over the drainage hole in the pump and vacuum any additional water from the pump. Note: For additional protection, remove the pump from the spa and store it in a climate-controlled room. 7. Clean the spa shell (see page 13). 8. Clean the filter (see page 13). 9. Shut the power off at the breaker. Label the breaker in such a way that the breaker will not be turned on accidentally. 10. Re-attach the access panel and the spa cover. REPLACING THE LIGHT BULB If the underwater light burns out, you will need to remove the access panel to replace it (see ATTACHING AND REMOVING THE ACCESS PANEL on page 14). Make sure the spa power is turned off. Next, locate the light housing. Turn the light housing counterclockwise and remove it from the spa shell. Light Housing Light Housing Light Bulb To replace the light bulb, pull the old light bulb out of the housing and insert a new light bulb. Re-attach the light housing to the spa shell. Re-attach the access panel to the spa. 15 Troubleshooting Most problems can be solved by following the simple steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at 1-877-897-7493, Monday through Friday, 8 a.m. until 5 p.m. Central Time. 1. SYMPTOM: THE SPA WILL NOT OPERATE b. If you are using the hydrotherapy spa outdoors, it may take longer for the water to heat. See a. Check to see if the GFCI breaker is tripped or the chart below for the approximate heating was not turned on. Reset the GFCI breaker. time. 2. SYMPTOM: THE CIRCUIT BREAKER OR THE Air Temperature Heating Time GFCI TRIPS WHILE THE SPA IS OPERATING 70°F + 6 to 8 hours 50°F to 70°F 9 to 11 hours a. Reset the circuit breaker or the GFCI. If the cir- 30°F to 50°F 12 to 14 hours cuit breaker or the GFCI trips again, contact a qualified electrician for service. If the water still has not heated after four days, contact our customer service department. 3. SYMPTOM: THE PUMP HUMS 7. SYMPTOM: THE WATER IS NOT BEING a. The filter may be dirty or damaged. Remove CLEANED BY THE FILTER the filter from the filter housing and clean or replace the filter (see page 13). a. Check to see if the filter are in place. Clean the filter if they are dirty. b. The pump may have a foreign object stuck in the impeller. Contact our customer service b. Check the chemical balance of the water. If the department. pH is incorrect, the sanitizing agents will not function properly. See the section on maintain- c. The pump may have a loose wire connection. ing the proper pH balance on page 13. Contact our customer service department. 8. SYMPTOM: THE WATER PULSATES OR 4. SYMPTOM: THE PUMP HUMS, BUT DOES NOT THERE IS MINIMUM WATER FLOW ROTATE a. This usually occurs only when the water level is a. The pump may be jammed. Contact our cus- low. Add water until it is 2 to 4” above the skimtomer service department. If your spa is no mer basket. longer under warranty, contact a local spa and pool service provider. b. The filter cover may not be tight. Make sure the filter cover is tight. 5. SYMPTOM: THE PUMP IS NOISY WHILE OPERATING 9. SYMPTOM: THE WATER LEVEL DROPS a. There may be debris in the pump. Contact our a. A clamp or seal inside the pump compartment customer service department. may be loose. Check inside the pump compartment for excess water and watch the pump unit b. The pump may have a bad bearing. Contact while it is operating to see if water drips from our customer service department. any of the plumbing. If you can identify the location of the leak inside the spa jet unit, tight 6. SYMPTOM: THE WATER DOES NOT HEAT en the clamp or replace the damaged seal. a. Make sure that the hydrotherapy spa is fully b. Some water loss due to evaporation is normal. covered with the spa cover. The spa cover If rapid water loss occurs, or if you notice wet- must be tight for the water to heat. Set the ness on the floor around the hydrothe...