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manual abstract
When you try to copy on a Macintosh, your original is scanned but not printed. Open the Chooser, select SS 2500, and turn on background printing. Then try copying again. Solving Problems Solving Print Quality Problems note: For other image quality problems when you’re copying, see “Solving Scan Quality Problems” on page 150. You see horizontal banding. ¦ Make sure the print head nozzles are not clogged. To run a cleaning cycle, see “Cleaning the Print Head” on page 126. ¦ Make sure the Media Type setting matches the paper you loaded. See “Choosing the Right Settings for EPSON Papers” on page 48 for guidelines. ¦ Make sure the printable side of the paper is face up. It’s usually whiter or shinier. ¦ Check the LCD panel for a message that you’re low on ink; see page 121 for instructions. If your ink cartridge is more than six months old, you may need to replace it; see “Replacing an Outdated Ink Cartridge” on page 125. ¦ If you see banding when you print, but not when you copy, try using Automatic mode. See “Basic Printing with Windows” on page 39 or “Basic Printing on a Macintosh” on page 42 for instructions. ¦ Make sure you’re not using the Maximum Printable Area setting. Banding may occur in the expanded area. ¦ Set the paper thickness switch to the 0 position, as shown on page 146. ¦ Place the EPSON Stylus Scan on a stable, level surface. Make sure none of the five rubber feet is missing from the bottom. Solving Problems You see vertical banding or misalignment. ¦ Make sure the print head nozzles are not clogged. To run a cleaning cycle, see “Cleaning the Print Head” on page 126. ¦ Run the Print Head Alignment utility. See “Aligning the Print Head” on page 129 for instructions. ¦ Make sure the printable side of the paper is face up. It is usually whiter or shinier. ¦ Don’t use the High Speed setting in the printer software. ¦ Set the paper thickness switch to the 0 position. paper thickness switch ¦ Place the EPSON Stylus Scan on a stable, level surface. Make sure none of the five rubber feet is missing from the bottom. Solving Problems note: Make sure your Media Type setting matches the paper you’re using. See “Choosing the Right Settings for EPSON Papers” on page 48 for guidelines. For the best printouts, use EPSON papers and other media. Your printout is blurry or smeared. ¦ Make sure your paper isn’t damp, curled, or loaded face down (the printable side should be loaded face up). ¦ Try using Automatic mode. See “Basic Printing with Windows” on page 39 or “Basic Printing on a Macintosh” on page 42 for instructions. ¦ Use a support sheet with special paper or film, or try loading it one sheet at a time. ¦ Run the Print Head Alignment utility. See “Aligning the Print Head” on page 129 for details. ¦ Make sure the print head nozzles are not clogged. To run a cleaning cycle, see “Cleaning the Print Head” on page 126. ¦ If you’re using the automatic document feeder, try cleaning the paper path guide. Follow the instructions on page 117. ¦ Check the paper thickness switch position. If it’s in the + position, your printer is set for thicker paper or envelopes and your image may smear. For most papers, set the paper thickness switch to the 0 position, as shown on page 146. Solving Problems Your printout is faint or has gaps in the image. ¦ Make sure the print head nozzles are not clogged. To run a cleaning cycle, see “Cleaning the Print Head” on page 126. ¦ Check the LCD panel for a message that you’re low on ink; see page 121 for instructions. ¦ Make sure the Media Type setting matches the paper you’re using. See “Choosing the Right Settings for EPSON Papers” on page 48 for guidelines. ¦ Make sure your paper isn’t damaged, old, dirty, or loaded face down. ¦ Try using Automatic mode. See “Basic Printing with Windows” on page 39 or “Basic Printing on a Macintosh” on page 42 for instructions. Your printout is grainy. ¦ Try using a higher quality paper. ¦ Run the Print Head Alignment utility. See “Aligning the Print Head” on page 129 for instructions. ¦ You may need to increase the image resolution or print it in a smaller size. See your software documentation for instructions. Solving Problems Your printout has incorrect or missing colors. ¦ Make sure you selected the Color Ink setting for color images. ¦ Make sure the print head nozzles are not clogged. To run a cleaning cycle, see “Cleaning the Print Head” on page 126. ¦ If you are printing a high-resolution image, turn off PhotoEnhance™ as described on page 45. ¦ Try using Automatic mode. See “Basic Printing with Windows” on page 39 or “Basic Printing on a Macintosh” on page 42 for instructions. ¦ Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. For information on your printer software’s color matching options, see your electronic EPSON Stylus Scan 2500 Reference Guide. Your printout contains incorrect characters. ¦ Make sure the interface cable is connected securely...