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Check Solution Check the power cord and the power switch. Check the power source by plugging into another outlet. Make sure that the On Line/Error LED is on. In the Ready mode, the On Line/Error LED lights green. If the On Line/Error LED lights red or blinks, go to “Troubleshooting Error Messages” on page 5.17. Press and hold the • If a demo page does not print, check the paper supply Cancel button to print a in the input tray. demo page. • If the paper jams in the printer, go to “Clearing Paper Jams” on page 5.6. Check the demo page to see if it is printed correctly. If there is a print quality problem, go to “Solving Print Quality Problems” on page 5.11. Print a short document • If the page does not print, check the cable connection from a software between the printer and the computer. application to verify that • Check the print queue or print spooler to see if the the computer and printer printer has been paused. are connected and are communicating correctly. • Check the software application to ensure you are using the proper printer driver and communication port. If the page is interrupted during printing, go to “Solving General Printing Problems” on page 5.3. If completing the • “Solving General Printing Problems” on page 5.3. checklist does not resolve the printer • “Troubleshooting Error Messages” on page 5.17. problem, check the • “Common Windows Problems” on page 5.18 following troubleshooting • “Common Macintosh Problems” on page 5.18 sections. • “Common Linux Problems” on page 5.19 5.2 SOLVING PROBLEMS Solving General Printing Problems For problems with the operation of your printer, refer to the table for suggested solutions. Problem Possible Cause Solution The Printer does not print. The printer is not receiving power. Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer. Select your printer in the printer folder in Windows as your default printer. Check the printer for the following: • The printer cover is not closed. • Paper is jammed. • No paper is loaded. • The toner cartridge is not installed. • The installed toner cartridge is the wrong toner cartridge. After locating the problem, clear it. • Close the door. • Clear the paper jam. See “Clearing Paper Jams” on page 5.6. • Load paper. See “Loading Paper” on page 2.7. • Install the toner cartridge. See “Installing the Toner Cartridge” on page 2.4. If the problem persists, contact your service representative. The printer may be in Manual Feed mode. Add paper to the tray and press the Cancel button on the printer’s control panel to begin printing. The connection cable between the computer and the printer is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is Check the Windows printer setting to incorrect. make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one. The printer may be configured incorrectly. Check the printer properties to ensure that all print settings are correct. 5 SOLVING PROBLEMS 5.3 Problem Possible Cause Solution The printer does not print. (continued) The printer driver may be incorrectly installed. Reinstall the printer driver; see Software User’s Guide. Try printing a demo page. The printer is malfunctioning. Check the LEDs on the control panel to determine if the printer is indicating a system error. The machine selects print materials from the wrong paper source. The paper source selection in the printer properties may be incorrect. For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. For details, see Software User’s Guide. Paper does not feed into the printer. Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. There is too much paper in the tray. Remove excess paper from the tray. The paper is too thick. Use only paper that meets the specifications required by the printer. Print job is extremely slow. The job may be very complex. Reduce the complexity of the page or try adjusting the print quality settings. The maximum print speed of the printer is 20(A4) or 22(Letter) pages per minute. If using Windows 98/ Me, the Spooling Setting may be set incorrectly. From the Start menu, choose Settings and Printers. Right-click the your printer icon, choose Properties, click the Details tab, and then choose the Spool Settings button. Select the desired spool setting. Half the page is blank. The page layout is too complex. Simplify the page layout and remove any unnecessary graphics from the document. The page orientation setting may be incorrect. Change the page orientatio...
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