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manual abstract
If you still have the same problem, remove the imaging unit and, install a new one (see "Replacing the imaging unit" on page 86). • Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages. • The fusing assembly may be damaged. Contact a service representative. Background scatter Background scatter results from bits of toner randomly distributed on the printed page. • The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture. • If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems. Or select Thick from the Printing Preferences window (see "Opening printing preferences" on page 56). • If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or in Printing Preferences (see "Opening printing preferences" on page 56). Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem. • If you are using a new toner cartridge, redistribute the toner first (see "Redistributing toner" on page 80). Toner particles are around bold characters or pictures The toner might not adhere properly to this type of paper. • Change the printer option and try again. Go to Printing Preferences, click the Paper tab, and set the paper type to Recycled (see "Opening printing preferences" on page 56). • Ensure the correct paper type is selected. For example: If Thicker Paper is selected, but Plain Paper actually used, an overcharging can occur causing this copy quality problem. Condition Suggested solutions A Printing quality problems Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew A aBbCAaBbCAaBbCAaBbCcA aBbCc • Ensure that the paper is loaded properly. • Check the paper type and quality. • Ensure that the guides are not too tight or too loose against the paper stack. Curl or wave • Ensure that the paper is loaded properly. • Check the paper type and quality. Both high temperature and humidity can cause paper curl. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. 6. Troubleshooting 281 Printing quality problems Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty • Check for leaking toner. Clean the inside of the machine (see "Cleaning the machine" on page 90). Solid color or black pages • The imaging unit may not be installed properly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one (see "Replacing the imaging unit" on page 86). • The machine may require repairing. Contact a service representative. 6. Troubleshooting 282 Printing quality problems Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 90). • Check the paper type and quality. • Remove the imaging unit and then, install a new one (see "Replacing the toner cartridge" on page 82). If the problem persists, the machine may require repair. Contact a service representative. Character voids A Character voids are white areas within parts of characters that should be solid black: • You may be printing on the wrong surface of the paper. Remove the paper and turn it around. • The paper may not meet paper specifications. Horizontal stripes If horizontally aligned black streaks or smears appear: • The imaging unit may be installed improperly. Remove the imaging unit and reinsert it. • The imaging unit may be defective. Remove the imaging unit and install a new one (see "Replacing the imaging unit" on page 86). If the problem persists, the machine may require repairing. Contact a service representative. 6. Troubleshooting 283 Printing quality problems Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. • Change the printer’s paper option and try again. Go to Printing Preferences, click the Paper tab, and set type to Thin (see "Opening printing preferences" on page 56). • An unknown image repetitively appears on a few sheets • Loose toner • Light print or contamination occurs Your machine is probably being used at an altitude...
Other models in this manual:Printers - CLX-3300 (18.37 mb)
Printers - CLX-3302 (18.37 mb)
Printers - CLX-3303 (18.37 mb)
Printers - CLX-3303FW (18.37 mb)