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manual abstract
. Another option is to pickup the telephone, and press 1-2-3 in sequence, and wait three seconds. EN Resolving fax problems 151 General fax problems! Use the table in this section to resolve fax problems. Problem!Cause!Solution! No parallel or !The product might need to be directly If you have a device such as an external USB port is !connected to the computer’s parallel or disk drive or switch box connected to the available, or the !USB port. It might not be able to share the parallel or USB port, try unhooking it and parallel or USB !parallel port with another device. connecting the product directly to the port is being ! shared by ! another device. ! computer parallel or USB port. If it works and you want to continue using both devices, you must use two parallel or USB ports on your computer. Document ! stops feeding ! in the middle of ! faxing. The maximum length of a page you can load is 35 inches (889 mm). Faxing of a longer page stops at 35 inches (889 mm). The minimum scannable page size is 2 by 3.5 inches (51 by 89 mm). If the item is too small, it can jam inside the scanner area. If there is no jam and it has been less than a minute, wait a moment before pressing STOP/CLEAR. If there is a jam, see “Clearing jams from the scanner path areas” on page 177. Then, resend the job. If there is a jam, see “Clearing jams from the scanner path areas” on page 177. Fax activity !The fax activity log or fax call reports Print a configuration report (see “Printing logs or fax call !settings are not correct. a configuration report” on page 48) and reports are !check when the reports print. See “Setting printing at !when the fax call report prints” on page 45 unwanted ! timesand “Setting the fax activity log to print automatically” on page 44 to change the settings. The volume for !The volume setting needs to be adjusted. See “Changing sound volume” on sounds coming !page 39 for instructions about changing from the !volume settings. product is too ! high or too low 152 Chapter 8 - Problem Solving and Product Maintenance EN Sending fax problems! Use the table in this section to solve problems that might occur when sending faxes. Problem!Cause!Solution! Faxes quit !The fax machine to which you are sending Try sending to another fax machine. during sending. !might be malfunctioning. Your phone line might not be working. Connect the product to a different phone line and try sending. Also, try connecting a phone directly to the phone line and making a call to check the phone line. The product is ! receiving faxes ! but is not ! sending them. ! If your product is on a PBX system, the PBX system might be generating a dial tone the product cannot detect. There might be a poor phone connection. The fax machine to which you are sending might be malfunctioning. Your phone line might not be working. Disable the detect dial tone setting. See “Changing the detect dial tone setting” on page 85. Try again later. Try sending to another fax machine. Connect the product to a different phone line and try sending. Also, try connecting a phone directly to the phone line and making a call to check the phone line. Outgoing fax !The product will automatically redial a fax To stop the redials while the product is calls keep !number if the redial on busy option is set dialing, press STOP/CLEAR. dialing. !to on. See “Changing how the product redials” on page 83 if you need to change the setting. One-touch !The one-touch key, speed-dial code, or Print a one-touch, speed-dial, and groupkeys, speed-!group-dial code might not be programmed dial report (see “Printing a one-touch, dial codes, or !or programmed properly. speed-dial, and group-dial report” on group-dial !page 47) to see which numbers are codes are not ! working. ! programmed. Also check that the fax number (or e-mail address) was entered correctly. See “Programming group-dial codes” on page 74 to program or correct information. EN Resolving fax problems 153 Problem!Cause!Solution! Faxes you send ! are not arriving ! at the receiving ! fax machine. ! The receiving fax machine might be off or have an error condition, such as being out of paper. A fax might be in memory because it is waiting to redial a busy number, there are other jobs ahead of it waiting to be sent, or the fax is set up for a delayed send. Call the recipient to make sure the fax machine is on and ready to receive faxes. If a fax job is in memory for any of these reasons, an entry for the job appears in the fax log. Print the fax activity log (see “Printing the fax activity log” on page 43) and check the Status column for jobs with a Pending designation. You cannot dial ! all of the ! numbers in a ! long fax ! number. The maximum number of digits or characters that can be entered into a fax number is 50. Try dialing the fax number in manual mode. See “Using Manual Dial” on page 77. The fax forward ! option is on, ! but the product ! is printing ! received faxes ! instead of ! forwarding ! them. When the fax forward o...