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manual abstract
To prevent etching, try the following: ¦ Use less detergent. You may be using too much for the water hardness in your area. (See page 5.) ¦ Use a good quality dishwasher detergent. ¦ Do not overload the machine. Water should circulate freely to ensure adequate rinsing and draining. ¦ Fill the rinse aid dispenser (unless you have soft water in your area; in which case you may not need a rinse aid.) (See page 6.) ¦ Use a lower water temperature setting. ¦ Do not use the Heat Dry option. ¦ Do not pre-rinse the dishes; just scrape off large food particles and bones. Page 10 REMO REMOREMOREMOREMOREMOVING HARD VING HARDVING HARDVING HARDVING HARDVING HARD WA WAWAWAWAWATER SPO TER SPOTER SPOTER SPOTER SPOTER SPOTS FR TS FRTS FRTS FRTS FRTS FROM DISHES OM DISHESOM DISHESOM DISHESOM DISHESOM DISHES To remove hard water spots, try the following: 1. Run dishes through a normal wash program. 2. Remove all metal dishware, such as cutlery, pans, etc., from the dishwasher. 3. Do not add detergent. 4. Pour two cups of vinegar into a bowl and set the bowl face up on the bottom rack of the dishwasher. 5. Run the dishes through a Normal wash program. If this doesn’t work, try the same process with 1/4 cup of citric acid crystals (available at most drug stores) instead of vinegar. TRTRTRTRTROUBLESHOOOUBLESHOOOUBLESHOOOUBLESHOOOUBLESHOOTINGTINGTINGTINGTING If you should experience a problem with your dishwasher, you should review the list of frequently encountered situations below. It could save you the cost and inconvenience of a service call. Even though the product is under warranty, if the problem is not caused by defective product workmanship or materials, you will be charged for a service call. Refer to page 15 to determine what is and is not covered under your warranty. If you’re still not sure, contact the ASKO Advisory Center before you call a service technician. BEFORE BEFOREBEFOREBEFOREBEFOREBEFORE Y YYYYYOU CALL OU CALLOU CALLOU CALLOU CALLOU CALL Before calling for service or contacting ASKO regarding a warranty issue, make a note of the model name, type number and serial number. The model is on the front of the dishwasher. The type plate with the type name and serial number is located on the inside edge of the door. (See illustration at right.) ASKO Advisory Center Phone Number: 972-238-0794 or 800-898-1879 Type plate (see below) Type Name Type: DW20.x 000000000000 1234567890123456781 12-digit Serial Number Detergent left in compartment ¦ Be careful not to load items so close to the dispenser that the cover will not open to release the detergent. ¦ The dispenser is not supposed to open when you use the Rinse program. ¦ Your dishwasher detergent should be fresh and stored tightly closed in a cool, dry place. Old or caked detergent should be thrown away because it will not dissolve properly and will leave a gritty residue on the dishware. ¦ Wait until you are ready to start the dishwasher to add the detergent. ¦ The detergent compartment only opens in the main wash programs, not the Rinse program. Dishwasher makes unusual noises ¦ This usually means that something is not loaded properly. Make sure the dishes are securely in place and that nothing has fallen between the basket tines. Also, place small items in the small items compartment and close the lid. (See page 4.) Dishwasher leaks ¦ Use only unscented, granular automatic dishwasher detergent. Using a liquid detergent could cause oversudsing and leakage. ¦ You should always use fresh detergent. ¦ The amount of detergent needed for your dishes depends on the hardness of the water in your area. Contact your local utility company to learn the water hardness in your area then refer to the chart on page 5 to determine the amount of detergent you should use. ¦ Be careful not to overfill the rinse aid dispenser. Spilled rinse aid could cause oversudsing and lead to overflowing. Wipe away any spills with a damp cloth. ¦ Make sure the dishwasher is level. (See the installation instructions.) Dishwasher runs too long ¦ If the temperature of the water entering your dishwasher is below 120°, the dishwasher runs longer because it heats the water to the proper temperature for the program selected. Raising your water heater setting may help to shorten the cycle times. If this doesn’t resolve the problem, call the ASKO Advisory Center. Continued on next page. Page 11 TROUBLESHOOTING, continued Dishwasher does not drain properly ¦ Make sure that the cycle was complete before you opened the dishwasher. If not, allow it to complete and check again. ¦ Some water left in the sump area near the drain is normal. ¦ If the plumbing code in your area requires an air gap, make sure that the air gap isn’t blocked or plugged. ¦ If the unit is connected to a garbage disposer, make sure the disposer is empty. ¦ If water backs up into the sink, check the garbage disposer and trap for blockage. ¦ Check the dishwasher filters and drain area for blockage. (See page 8.) ¦ Check for a kink in the d...