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^ Slide the HOLD switch to the opposite (normal) position (^ page 9). • The player contains moisture condensation. ^ Wait a few hours to let the player dry. • The remaining battery power is insufficient. ^ Charge the battery connecting to the computer (^ page 50). The transferred songs cannot be found. • The built-in flash memory of the player was formatted using Windows Explorer. ^ Format the built-in flash memory using the “Format” menu of the player (^ page 37). • The player is disconnected from the computer while data is being transferred. ^ Transfer usable files back to your computer and format the built-in flash memory using the “Format” menu of the player (^ page 37). The volume is not loud enough. • AVLS is enabled. ^ Disable AVLS (^ page 29). There is no sound from either right or left channel of the headphones. • The headphone jack is not fully inserted. ^ Connect the headphones into the jack until it clicks (^ page 8). Playback has stopped suddenly. • The remaining battery power is insufficient. ^ Charge the battery connecting to the computer (^ page 50). Display window Symptom Cause/Remedy “□” appears for a title. • Characters that cannot appear on the player are involved. ^ Use the supplied SonicStage to rename the title with appropriate characters. Continued ^ 59 Troubleshooting Charging the battery Symptom Cause/Remedy Battery life is short. • The operating temperature is below 5 °C (41 °F). ^ Battery life becomes shorter due to the battery characteristics. This is not malfunction. • The battery is required to be replaced. ^ Consult your near Sony dealer. • Battery charging time is not enough. ^ Charge the battery longer if the USB connection (USB Power) is set to “100mA” (^ page 39). Connection with the computer/SonicStage ■ a Symptom Cause/Remedy The SonicStage software cannot be installed. • The computer’s operating system software is not compatible with SonicStage. ^ Refer to the system requirement (^ page 78). • All Windows applications are not closed. ^ If you start the installation while other programs are running, an error may occur. This is especially true for programs that require significant system resources, such as virus-protection software. • There is not enough free space on the hard disk of your computer. ^ You need 200 MB or more of free space. Delete any unnecessary files on your computer. • You are not logged on as an “Administrator.” ^ If you are not logged on as an “Administrator,” the installation of SonicStage might fail. Make sure that you are logged on using an account with “Administrator” privileges. The progress bar on the display of your computer is not moving. The access lamp of your computer has not lit for a few minutes. • The installation is progressing normally. Please wait. The installation may take 30 minutes or more, depending on your system environment. SonicStage does not start up. • Your computer’s system environment has changed, perhaps due to an update of the Windows operating system. 60 Troubleshooting Connection with the computer/SonicStage (continued) Symptom Cause/Remedy “USB CONNECT” does not appear when the player is connected to the computer. The player is not recognized by the computer when it is connected to the computer. • The USB connector is not connected to a USB port on your computer properly. • Disconnect the player, and then reconnect it. • A USB hub is being used. • Connecting the player via a USB hub may not work. Connect the player directly to the computer. • Please wait for the authentication of the SonicStage software. • Another application is running on the computer. • Disconnect the player, wait a few minutes, and reconnect it. If the problem persists, disconnect the player, restart the computer, and then reconnect it. • The player USB connection (USB Power) is set to “500mA.” • Set the “USB Power” to “100mA” (^ page 39). • The installation of the SonicStage software was not successful. • Disconnect the player from your computer, and reinstall the software using the supplied CD-ROM (^ “Quick Start Guide”). Audio songs registered with the earlier installation will be available with the new SonicStage installation. • The USB connector is not connected to a USB port on your computer properly. ^ Disconnect the player, and then reconnect it. A USB hub is being used. ^ Connecting the player via a USB hub may not work. Connect the player directly to the computer. 61 Troubleshooting Connection with the computer/SonicStage (continued) Symptom Cause/Remedy Audio data cannot be transferred to the player from your computer. • The USB connector is not connected to a USB port on your computer properly. ^ Disconnect the player, and then reconnect it. • There is not enough free space in the built-in flash memory. ^ Transfer any unnecessary songs back to your computer to increase free space. • You have already transferred over 65,535 songs or over 8,192 playlists to the built-in flash memory, or y...
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