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Wipe them with a soft, dry cloth. . The player is not connected to the USB cable. Insert the USB cable straight into the port until it is firmly seated. Make sure that the lamp of the USB cable lights up. The player turned off automatically. . The player turns off if left in pause mode for a few minutes. Press any button other than the HOLD button to turn the player on. Battery life seems short. . The operating temperature is below 5°C (41°F). This is due to the battery characteristics and not a malfunction. . You have not used the player for a prolonged period. Efficiency of the battery will be improved by repeatedly charging and discharging. . The battery needs to be replaced. Consult your nearest Sony dealer. . The battery has not been given enough time to charge fully. Keep charging the battery until appears. Continued . Sound Symptom Cause or corrective action There is no sound. Noise is heard. . The volume level is set to zero. Turn up the volume (. page 7). . The headphone plug is not connected properly. Connect it firmly to the . (headphones) jack (. page 7). . The headphone plug is dirty. Clean the headphone plug with a soft dry cloth. . No audio data is stored on the hard disk. The volume does not increase. . “AVLS (Vol. Limit)” is set to “On.” Set it to “Off” (. page 47). There is no sound from the right channel of the headphones. . The headphone plug is not connected properly. Connect it firmly to the . (headphones) jack (. page 7). The volume cannot be adjusted. . “Audio Output” is set to “Line Out.” Adjust the volume using the volume control on the connected device, or set “Audio Output” to “Headphone” (. page 49). When using the player with a stereo system connected, the sound is distorted or noisy. . “Audio Output” is set to “Headphone.” Set it to “Line Out” (. page 49). Operation/Playback Symptom Cause or corrective action Buttons do not work. . The buttons are locked. Press and hold the HOLD button for a few seconds to unlock it (. page 7). . Press any button other than the HOLD button. . The HOLD message appears when you press any button other than the HOLD button to turn on the player when the player is turned off with HOLD set to on. Press and hold the HOLD button while the message is displayed to disable the HOLD feature and activate the controls. . Moisture has condensed inside the player if the player is brought directly from a cold environment to a warm environment. Set the player aside for a few hours to allow the moisture to evaporate. . The remaining battery power is insufficient to operate the player. Charge the battery (. page 56). Continued . Troubleshooting Troubleshooting Connection with the computer/CONNECT Player Symptom Cause or corrective action The CONNECT Player software cannot be installed. . The computer’s operating system software is not compatible with CONNECT Player. Refer to CONNECT Player Readme. . All Windows applications are not closed. If you start the installation while other programs are running, an error may occur. This is especially true for programs that require significant system resources, such as virus-protection software. . There is not enough free space on the hard disk of your computer. You need 200 MB or more of free space. Delete any unnecessary files on your computer. . If you are not logged on as an “Administrator,” the installation of CONNECT Player might fail. Make sure that you are logged on using an account with “Administrator” privileges. The progress bar on the display of your computer is not moving. The access lamp of your computer has not lit for a few minutes. . The installation is progressing normally. Please wait. The installation may take 30 minutes or more, depending on your CD drive and system environment. CONNECT Player does not start up. . Your computer’s system environment has changed, perhaps due to an update of the Windows operating system. Continued . Symptom Cause or corrective action “Connecting” is not displayed when the player is connected to the computer with the USB cable. . The USB cable is not connected properly. Disconnect the USB cable, and then reinsert it straight into the port until it is firmly seated. . A USB hub is being used. Connecting the player via a USB hub may not work and is not supported. Connect the USB cable directly to the computer. . Please wait for the authentication of the CONNECT Player software. . Another application is running on the computer. Disconnect the USB cable, wait a few minutes, and reconnect the cable. If the problem persists, disconnect the USB cable, restart the computer, and then reconnect the USB cable. . The battery is running low. Charge the battery using the AC power adaptor (. page 56). . The installation of the CONNECT Player software was not successful. Disconnect the player from your computer, and reinstall the software using the supplied CD-ROM (. “Quick Start Guide”). Audio tracks registered with the earlier installation will be available with the new CONNECT Player in...
Other models in this manual:Portable Players - NW-A1000 (1.88 mb)