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manual abstract
1.
Click the Windows Vista start button
, and click Help and Support.
2.
Type hardware troubleshooter in the search field and press
3.
In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.
Dell Diagnostics
CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage on www.dell.com at: www.dell.com/regulatory_compliance.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in Solving Problems, and then run the Dell Diagnostics before contacting Dell for
assistance.
Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer.
NOTE: The Drivers and Utilities media is optional and may not ship with your computer.
NOTE: The Dell Diagnostics only operate on Dell computers.
Starting the Dell Diagnostics From Your Hard Drive
Before running the Dell Diagnostics, enter system setup to review your computer's configuration information, and ensure that the device you want to test is
displayed in system setup and is active. For more information on using the system setup program, see the Dell™ Technology Guide on your computer or at
support.dell.com.
The Dell Diagnostics is located on a separate diagnostic utility partition on your hard drive.
NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.
NOTE: If your computer does not display a screen image, contact Dell Support.
1.
Ensure that the computer is connected to an electrical outlet that is known to be working properly.
2.
Press and hold the
NOTE: Alternatively, you can select Diagnostics from the one-time boot menu at startup.
The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.
¡ During the assessment, answer any questions that appear.
¡ If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell Support.
¡ If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility
Partition. Press any key to continue."
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities
media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).
3.
Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.
4.
Press
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended
memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to
return to the previous menu.
5.
At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press
Diagnostics Main Menu).
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
6.
After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
7.
Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities
media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).
...