Using Support Tools
System Messages
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery.
If your computer has an issue or error, it may
(See the Dell Technology Guide on your hard
display a System Message that will help you
disk or the Dell Support website at support.dell.
identify the cause and action needed to resolve
com or see “Contacting Dell” on page 43 for
the issue.
assistance.
NOTE: If the message you received is not
Hard-disk (HDD) drive failure — Possible hard
listed in the fol owing examples, see the
disk drive failure during POST, see “Contacting
documentation for either the operating
Dell” on page 43 for assistance.
system or the program that was running
when the message appeared. Alternatively
Hard-disk (HDD) drive read failure — Possible
see the Dell Technology Guide on your hard
hard disk drive failure during HDD boot test see
disk or the Dell Support website at support.
“Contacting Dell” on page 43 for assistance.
dell.com.
Keyboard failure — Keyboard failure or loose
Alert! Previous attempts at booting this system
cable.
have failed at checkpoint [nnnn]. For help
No boot device available — No bootable
in resolving this problem, please note this
partition on hard disk drive, the hard disk drive
checkpoint and contact Dell Technical
connector is loose, or no bootable device exists.
Support — The computer failed to complete
• If the hard drive is your boot device, ensure
the boot routine three consecutive times for the
that the connector is connected and that the
same error see “Contacting Dell” on page 43 for
drive is installed properly and partitioned as
assistance.
a boot device.
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Other models in this manual:
Notebooks and Netbooks - Inspiron Mini 12 1210 (877.97 kb)