. You need to plug in the phone line and configure your modem for use before using the communication features described in this manual. Troubleshooting This section describes how to solve common problems you might encounter when using your notebook. Many problems have simple solutions. Please, try these suggestions before contacting VAIO- Link. About the computer and software (page 62) About the display (page 64) About CD- ROMs and diskettes (page 65) About sound (page 66) About the modem (page 67) About peripherals (page 68) About digital video captures and DVgate (page 69) Getting help Sony Notebook User Guide About the computer and software My computer does not start 62 nN . Check that the computer is plugged into a power source and that it is turned on. . Check that the power indicator on the front panel of the computer indicates that the power is on. . Check that the battery packs are inserted properly and that they are charged. . Make sure there is no diskette in the floppy disk drive. . Confirm that the power cord and all cables are connected firmly. . If you have plugged the computer into a UPS, make sure the UPS is turned on and works. . If you are using an external display, check that it is plugged into a power source and turned on. Check that you have switched to the external display and that the brightness and contrast controls are adjusted correctly. . Moisture condensation may have occurred. Do not use the computer for at least one hour and then turn it on. . When the internal backup battery is low on power, it may not be able to start your system properly. . If the message Press to resume, to setup appears at the bottom of the display, you need to initialize the BIOS. The message Press < F1> to resume, < F2> to setup appears at startup If the floppy disk drive is empty, proceed as follows to initialize the BIOS: 1 Turn off the computer. 2 Remove any peripheral devices connected to the computer. 3 Turn on the computer and press when the Sony logo appears. The BIOS setup menu screen appears. Getting help Sony Notebook User Guide 4 Press the arrow keys to select the Exit menu. 5 Press the arrow keys to select Get Default Values and then press . The message 63 nNLoad default configuration now? appears. 6 Make sure that [Yes] is selected and then press . 7 Press the arrow keys to select Exit (save changes) and then press . The message Save configuration changes and exit now? appears. 8 Make sure that [Yes] is selected and then press . 9 Restart the computer by pressing + + < Delete> and by choosing Shut Down. My computer does not shut down It is recommended to shut down your computer using the Shut Down command on the Windows ® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Shut Down command does not work properly, proceed as follows: . Restart the computer by pressing + + and by choosing Shut Down. . If this does not work, slide the power switch and hold it for at least four seconds, this turns off the power. . Unplug the computer from the AC adapter and remove the battery pack from your computer. My computer locks up . If you suspect one application is locking your system, you can try to stop it. To do this, press ++ once, click Task Manager, select the application or the process that is locking your system, and then click End Task. . If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows ® taskbar, click the Start button, click Shut Down, and then select Shut Down in the list and click OK. Getting help Sony Notebook User Guide . If the above method does not work, slide the power switch and hold it for at least four seconds. This 64 nNturns off the power. . If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by pressing ++ , and then click Shut Down. My software program locks up or crashes Contact the software publisher or designated provider for technical support. My touchpad interprets a single tap as a double- click Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double-click action. My mouse does not work . Check that the mouse is plugged into the USB connector. . If you are using an optional Sony USB mouse, check that the appropriate driver and mouseware are properly installed. About the display My LCD does not display anything . Check that the computer is plugged into a power source and that it is turned on. . Check that the power indicator on the front panel of the computer is on. . Check that the battery packs are inserted properly and that they are charged. . Adjust the brightness of the LCD. . The computer may be in LCD (video) standby mode. Press any key to activate the display. Getting help Son...
