12 Press the arrow keys to select Exit (save changes) and then press . The Save configuration changes and exit now? message appears. 13 Make sure that Yes is selected and then press . My computer does not shut down You are recommended to shut down your computer using the Turn Off command on the Windows ® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Turn Off command does not work properly, proceed as follows: . Press ++ . If you have not changed the default settings, you will enter the Task Manager, where you can close any application that cannot close normally, and restart your system. . If this does not work, press + to get to the Turn off computer screen, from where you can shut down or restart your computer. . If this does not work, press the power button and hold it for at least four seconds. This turns off the power. . Unplug the computer from the AC adapter and remove the battery pack from your computer. Getting help Sony Notebook User Guide My computer locks up . If you suspect one application is locking your system, you can try to stop it. To do this, press 87 nN++ simultaneously. If you have not changed the default settings, you will enter the Task Manager. Select the application or process that is locking your system, and then click End Task. . If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows ® taskbar, click the Start button, click Turn Off Computer, and then select Turn Off. . If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power. . If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by pressing + and clicking Turn Off in the Turn off computer screen. My software program locks up or crashes Contact the software publisher or designated provider for technical support. My touchpad interprets a single tap as a double- click Open the Mouse icon in the Control Panel and change the button assignments in the Mouse Properties dialog box. One of the buttons is assigned to the double-click action. My mouse does not work . Check that the USB mouse is plugged into the USB connector. . If you are using an optional Sony USB mouse, check that the appropriate driver and mouseware are properly installed. Getting help Sony Notebook User Guide About the display My LCD does not display anything 88 nN . Check that the computer is plugged into a power source and that it is turned on. . Check that the power indicator on the front panel of the computer is on. . Check that the battery packs are inserted properly and that they are charged. . Adjust the brightness of the LCD. . The computer may be in LCD (video) standby mode. Press any key to activate the display. . The display mode may be set to external display mode. Press and hold the key while pressing several times. The screen image on my external display is not centered or sized properly Use the controls on your external display to adjust the image. The window I have just closed continues to appear on my LCD Press the key and key twice to refresh the screen. About CD-ROMs and diskettes My CD-ROM drive tray does not open . Make sure the computer is turned on. . Press the eject button on the optical device drive. . If the eject button does not work, you can open the tray by inserting a sharp, pointed object into the hole to the right of the eject button. Getting help Sony Notebook User Guide I cannot play a CD- ROM . After inserting the CD, wait for a few seconds for the system to detect it before you try to access it. 89 nN . Make sure the label of the disc is facing up. . If the disc requires software, make sure the software is installed according to the instructions of the program. . Check the volume of your speakers. . Clean the disc with an appropriate cleaner. . Moisture condensation may have occurred. Do not use the computer for at least 1 hour before turning it on. I cannot play a DVD- ROM . If a region code warning appears when you are using the DVD player, it could be that the DVD-ROM you are trying to play is incompatible with the DVD- ROM drive on your notebook. The region code is listed on the packaging of the disc. . If you hear sound but cannot see a picture, your computer's video resolution may be set too high. For best results, change the resolution in the Windows ® Control Panel - Display - Settings to 800 x 600 using 8- bit colour. . If you see a picture but cannot hear any sound, check all of the following: . Make sure the mute setting is off on your DVD player. . Check the master volume setting of the Volume Control. If you have connected speakers externally, check the volume settings of your computer speakers and check the connections between your speakers and the computer. . In the Device Manager, che...
