. Some titles require specific files that are located on the application CD- ROM. Insert the disc and try starting the program again. . Make sure you place the disc in the tray with the label side facing up. The disc tray does not eje ct even when the eject button is pressed . Check that the notebook is turned on. . The CD-writing application software may be stopping the disc from being ejected. Getting help Sony Notebook User Guide The disc tray ejects even when it has bee n locked into place . Ensure that the disc is placed with the label side facing up. . The disc may be scratched. Place another disc to see if that is the reason. 102 nN . There may be condensation in the drive. Remove the disc and leave the drive open for approximately one hour. My floppy disk drive cannot write to a disk ette . The disk ette is write- protected. Disable the write- protect feature or use a diskette that is not write protected. . Check that the diskette is properly inserted into the floppy disk drive. . Your diskette may be corrupt. Try to insert another diskette. The optional PCGA- UFD5 ( USB) floppy disk drive is not recognised a s drive A To set the UFD5 to A, procee d as follows : 1 Turn the system power on. 2 Connect the UFD5. 3 Click Start, point to Settings ( Windows ® 2000 Professional) and click Control Panel. 4 Double- click the System icon. On the Hardware tab, click the Device Manager button. 5 Select Universal Serial Bus controllers, then Y- E Data USB Floppy. 6 From the Action menu , click Uninstall. 7 Keep clicking OK until the Confirmation of deletion of device message appears. 8 Select Scan for hardware changes from the Action menu. The UFD5 is recognised as drive A. Getting help Sony Notebook User Guide About sound My spea kers are not producing sound 103 nN . The built- in speakers may be turned off. Press + to turn on the speakers. . The speaker volume may be turned to the minimum. Press +, and the n press or to increase the volume. . If your computer is powered by battery, check that the battery is inserted properly a nd that it is charged. . If you are using an application that has its own volume control, check that the volume is turned up. . Check the volume controls in Windows ® . . If you use external speakers, check that the speakers are properly connected and the volume is turned up. If the speakers have a mute button, make sure it is off. If batteries power the spe akers, check that the batteries are inserted prope rly and that they are charged. . If you have connected an audio cable or a set of hea dphones to the headpho ne connector, disconnect the cable. The sound of my notebook's fan is too loud Use the PowerPanel utility to change the Thermal Control Strategy setting to Quiet. This setting slows down the CPU speed. See PowerPanel Help for more information. My micro phone does not work If you are using an external microphone, check that the microphone is plugged into the microphone conne ctor correctly. Getting help About the modem My internal modem does not work Sony Notebook User Guide 104 nN . Check that the phone line is plugged into your computer. . Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. . Check that the phone number the program is dialling, is correct. . In th e Phone and Modem Options dialog box ( Control Panel / Phone and Modem Options), check that your modem is listed on the Modems tab, and that the location information is correct on the Dialing Rules tab . . Each time you use your modem while travelling, make sure that the country of the active location defined in the Phone and Modem Options dialog box matches the country you are dialling from. My modem cannot establish a connection The modem- dialling mode may be incompatible with your telephone line. My modem connection is slow Many factors influence modem connection speed, including telephone line noise or compatib ility with telephone equipment ( such as fax machines or other mode ms) . If you think your modem is not connecting properly to other P C-based modems, fax machines, or your Internet Service Provider, check the following: . Have your phone company check that your phone line is free from any line noise. . If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems. . If you are having a problem connecting with your Internet Service Provider, check tha t the ISP is not experiencing technical problems. . If you have a second phone line available, try connecting the modem to that line. Getting help Sony Notebook User Guide About peripherals I cannot use DV devices. The me ssage ' DV equipment seems to be disconnected or turned off' appears 105 nN . Check that the DV device is turned on and that the cables are properly connected. . If you are using multiple i. LINK ™ devices, the combination of the connected devices may cause unstable oper...
