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Try printing another file. For example, you could create and attempt to print a short test file using Notepad. If a Notepad file prints correctly, the problem may be in your original file. If you cannot resolve the problem, contact the printer’s manufacturer. The printer will not print what you see on the screen. Many applications display information on the screen differently from the way they print it. See if your application has a print preview mode. This mode lets you see your work exactly as it will print. Contact the software manufacturer for more information. Wireless networking problems NOTE This section provides general troubleshooting tips for networking problems, specifically wireless (Wi-Fi®) networking. The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows® Help and Support or contact your computer technician. . If your computer is equipped with an internal Wi-Fi® adapter, verify that Airplane mode is OFF (the wireless indicator light will be lit). . Verify that your computer can detect access points or routers. If it can detect a Wi-Fi® access point or router then it may be a configuration issue. . Verify that signal strength is good using the utility provided with the Wi-Fi® adapter. If Something Goes Wrong If Something Goes Wrong Wireless networking problems . If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP’s (Internet Service Provider) service may be disrupted. . Verify that the Service Set Identifier (SSID), or network name, is correct -i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. . Check the Windows® Control Panel's Device Manager to verify that the Wi-Fi® adapter is recognized by the Windows® operating system, and that the driver is loaded. To access the Device Manager, from the Start screen begin typing Computer, or if you are in the Desktop screen, move your pointer over the upper or lower right corner of the screen. When the Windows® Charms appear click the Search () Charm, and then type Computer. Click Control Panel, System and Security, and then System. Carefully note any error messages -these will be very helpful if you should confer with a support technician at a later time. NOTE To enable or disable wireless communication, use the F12 key. For more information see “TOSHIBA Function Keys” on page 156. . Use IPCONFIG to verify that the computer has a useful IP address -one other than the private address of 169.254.xxx.xxx assigned by Windows® . 1 From the Start screen, type Cmd. 2 Click Command Prompt. 3 Enter IPCONFIG/ALL, and then press ENTER. The IP address for each active network adapter will be displayed. . Connect your computer directly to your router o...

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