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What should I do if I cannot write data to a floppy disk? . Make sure the floppy disk is properly inserted in the drive. . If the disk is inserted properly and you are still unable to write data to it, the disk may be full or write-protected. You can either use a floppy disk that is not write-protected or disable the write-protect feature. Troubleshooting > Audio/Video n205 N Audio/Video What should I do if I cannot use my digital video camcorder? If a message appears stating that the i.LINK device is disconnected or turned off, the i.LINK cable may not be securely plugged into the port on your computer or camcorder. Unplug the cable, and plug it in once again. See Connecting an i.LINK Device (page 114) for more information. How do I turn off the Windows startup sound? To turn off the Windows startup sound, follow these steps: 1 Click Start and Control Panel. 2 Click Hardware and Sound. 3 Click Manage audio devices under Sound. 4 On the Sounds tab, click to cancel the Play Windows Startup sound check box. 5 Click OK. Troubleshooting > Audio/Video n206 N How do I change the sound output device? If you do not hear sound from the device connected to a port, such as the USB port, HDMI output port, optical output port, or headphones jack, you need to change the device for sound output. ! The HDMI output port is functional only when your computer is in SPEED mode. 1 Close all open programs. 2 Click Start and Control Panel. 3 Click Hardware and Sound. 4 Click Manage audio devices under Sound. 5 On the Playback tab, select the desired device for sound output and click Set Default. Troubleshooting > Audio/Video n207 N What should I do if I do not hear the sound from the sound output device connected to the HDMI output port, optical output port, or headphones jack? ! The HDMI output port is functional only when your computer is in SPEED mode. . You need to change the sound output device if you want to hear sound from the device connected to a port, such as the HDMI output port, optical output port, or headphones jack. For the detailed procedure, see How do I change the sound output device? (page 206). . If you still hear no sound from the sound output device, follow these steps: 1 Follow steps 1 to 4 in How do I change the sound output device? (page 206). 2 On the Playback tab, select the HDMI or S/PDIF icon and click Properties. 3 Click the Advanced tab. 4 Select the sample rate and bit depth (for example, 48000 Hz, 16 bit) which the device supports. 5 Click OK. Troubleshooting > Audio/Video n208 N How do I output the Dolby Digital or DTS sound through an HDMI-compatible device? ! The HDMI output port is functional only when your computer is in SPEED mode. To output the Dolby Digital or DTS sound from a disc through an HDMI-compatible device connected to your computer, follow these steps: 1 Click Start and Control Panel. 2 Click Hardware and Sound. 3 Click Manage audio devices under Sound. 4 On the Playback tab, select the HDMI icon and click Properties. 5 Click the Supported Formats tab. 6 Click to select the DTS Audio and Dolby Digital check boxes. 7 Click OK. ! If the Dolby Digital or DTS output is connected to a device that does not support it, the device will not play any sound. In such a case, cancel the DTS Audio and Dolby Digital check boxes. Why do sound interruptions and/or dropped frames occur when I play high-definition videos, such as those recorded with the AVCHD digital video camcorder? Playing high-definition videos requires substantial hardware resources, such as CPU, GPU, or system memory performance on your computer. During the video playback, some operations and/or functions may become unavailable, and sound interruptions, dropped frames, and playback failure may occur depending on the configuration of your computer. Troubleshooting > Memory Stick n209 N Memory Stick What should I do if I cannot use a Memory Stick that was formatted on a VAIO computer on other devices? You may need to reformat your Memory Stick. Formatting a Memory Stick erases all data, including music data previously saved on it. Before you reformat a Memory Stick, back up important data and confirm that the Memory Stick does not contain files you want to keep. 1 Copy the data from the Memory Stick onto your built-in storage device to save data or images. 2 Format the Memory Stick by following the steps in Formatting a Memory Stick (page 44). Can I copy images from a digital camera using a Memory Stick? Yes, and you can view video clips that you have recorded with Memory Stick-compatible digital cameras. Why can't I write data to a Memory Stick? Some versions of the Memory Stick are equipped with an erasure prevention switch to protect data from accidental erasure or overwriting. Make sure the erasure prevention switch is off. Troubleshooting > Peripherals n210 N Peripherals What should I do if I cannot connect a USB device? . If applicable, check the USB device is turned on and using its own power supply. For example, if you a...
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