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manual abstract
Follow these steps: 1 Click Start and Control Panel. 2 Click System and Maintenance. 3 Click System. \/MO n 201 ► Troubleshooting 4 Click Device Manager on the left pane. The Device Manager window appears with a listing of your computer's hardware devices. If an "X" or an exclamation point appears on the listed device, you may need to enable the device or reinstall the drivers. 5 Double-click the optical disc drive device to open a list of the optical disc drives of your computer. 6 Double-click the desired drive. You can confirm the driver software by selecting the Driver tab, and clicking Driver Details. 7 Click OK to close the window. □ Make sure an adhesive label is not affixed to a disc. Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction. □ If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the package to make sure the region code is compatible with the optical disc drive. □ If you notice condensation on your computer, do not use the computer for at least one hour. Condensation can cause the computer to malfunction. □ Make sure your computer is running on the AC power supply and try the disc again. \/MO n 202 ► Troubleshooting What should I do if I cannot play Blu-ray Disc media? ! This Q & A entry applies to selected models only. See the online specifications to find out the type of your optical disc drive, and then Reading and Writing Optical Discs (page 41) to find out about the supported disc media. You may not be able to play some Blu-ray Disc contents on your computer. To play such contents, download and install the latest updates for WinDVD BD using VAIO Update. To download and install the updates on the computer, it must be connected to the Internet. For information on how to connect the computer to the Internet, see Using the Internet (page 60). What should I do if I cannot write data to CD media? □ Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver. □ Stop using the keyboard. □ If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage. What should I do if I cannot write data to DVD media? □ Make sure you are using the correct DVD recordable media. □ Check which DVD recordable format is compatible with your optical disc drive. Note the possibility that some brands of DVD recordable media do not work. \/MO n 203 ► Troubleshooting Why can't I write data to Blu-ray Disc media? ! This Q & A entry applies to selected models only. See the online specifications to find out the type of your optical disc drive, and then Reading and Writing Optical Discs (page 41) to find out about the supported disc media. □ Make sure your optical disc drive supports the Blu-ray Disc writing function. The DVD±RW/±R DL/RAM drive does not support it. □ BD-R Disc media are not rewritable. You cannot add or erase data to or from the BD-R Disc media. \/MO n 204 ► Troubleshooting Display Why did my screen go blank? □ Your computer screen may go blank if the computer loses power or enters a power saving mode (Sleep or Hibernate). If the computer is in LCD (Video) Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Modes (page 142) for more information. □ Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. □ If your computer is using battery power, make sure the battery pack is installed properly and is charged. See Using the Battery Pack (page 24) for more information. □ If the display output is directed to the external display, press the Fn+F7 keys. See Combinations and Functions with the Fn Key (page 33) for more information. □ During the switching process, your computer screen becomes dark and may temporarily show some noise or flicker. This is normal and does not indicate a malfunction. What should I do if no image is displayed on my TV screen or external display connected to the HDMI port? □ The HDMI port is disabled when your computer is in STAMINA mode. Change the performance mode to SPEED mode before connecting an external device to the HDMI port. See Selecting Performance Modes (page 109) for mode selection. □ Make sure you are using an HDCP-compliant display. The copyright protected contents are not displayed on a non-HDCP compliant display. See Connecting a Computer Display (page 85) for more information. \/MO n 205 ► Troubleshooting Why doesn't my screen display a video? □ If the display output is directed to the external display and the external display is disconnected, you cannot display a video on your computer screen. Stop video playback, change the display output to the computer screen, and then restart video playback. See ...
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