. VAIO-Link website: if you have any problem with your computer, you can access the VAIO-Link web site. Go to: link.com . VAIO- Link: Before contacting VAIO- Link, try to solve the problem by reading the User Guides and help files for the peripherals or software. . You need to plug in the phone line and configure your modem for use before using the communication features described in this manual. Sony Notebook User Guide Getting help 85 Troubleshooting This section describes how to solve common problems you might encounter when using your notebook. nNMany problems have simple solutions. Please, try these suggestions before contacting VAIO-Link. . About the computer and software (page 86) . About the display (page 90) . About CD-ROMs and floppy disks (page 91) . About sound (page 95) . About the modem (page 96) . About peripherals (page 97) . About digital video captures and DVgate (page 99) . About power management (page 100) . About i.LINK™ devices (page 101) Sony Notebook User Guide Sony Notebook User Guide Getting help 86 About the computer and software My computer does not start nN . Check that the computer is plugged into a power source and that it is turned on. . Check that the power indicator on the front panel of the computer indicates that the power is on. . Check that the battery packs are inserted properly and that they are charged. . Make sure there is no disk in the floppy disk drive. . Confirm that the power cord and all cables are connected firmly. . If you have plugged the computer into a UPS (Uninterruptible Power Supply) , make sure the UPS is turned on and works. . If you are using an external display, check that it is plugged into a power source and turned on. Check that you have switched to the external display and that the brightness and contrast controls are adjusted correctly. . Moisture condensation may have occurred. Leave the computer off for at least one hour and then turn it on. . When the internal backup battery is low on power, it may not be able to start your system properly. Leave the unit for a while until the battery is recharged, then try to start it. The message 'Press to resume, to setup' appears at startup If the floppy disk drive is empty, proceed as follows to initialise the BIOS: 1 Turn off the computer. 2 Remove any peripheral devices connected to the computer. 3 Turn on the computer and press when the Sony logo appears. The BIOS setup menu screen appears. 4 Set the date (month/ day/year). Sony Notebook User Guide Getting help 87 5 Press Enter. 6 Press the arrow keys to select System Time. 7 Set the time ( hour:minute:second). 8 Press Enter. 9 Press the arrow keys to select the Exit menu. 10 Press the arrow keys to select Get Default Values and then press . The message Load default nN configuration now? appears. 11 Make sure that Yes is selected and then press . 12 Press the arrow keys to select Exit (save changes) and then press . The Save configuration changes and exit now? message appears. 13 Make sure that Yes is selected and then press . My computer does not shut down You are recommended to shut down your computer using the Turn Off command on the Windows ® Start menu. Using other methods, including those listed here, may result in loss of unsaved data. If the Turn Off command does not work properly, proceed as follows: . Press + + . If you have not changed the default settings, you will enter the Task Manager, where you can close any application that cannot close normally, and restart your system. . If this does not work, press + to get to the Turn off computer screen, from where you shut down or restart your computer. . If this does not work, press the power button and hold it for at least four seconds. This turns off the power. . Unplug the computer from the AC adapter and remove the battery pack from your computer. Sony Notebook User Guide Getting help 88 My computer locks up . If you suspect one application is locking your system, you can try to stop it. To do this, press nN + + simultaneously. If you have not changed the default settings, you will enter the Task Manager. Select the application or process that is locking your system, and then click End Task. . If the above method does not work or you do not know which application is locking your system, restart the computer. On the Windows ® taskbar, click the Start button, click Turn Off Computer, and then select Turn Off. . If the above method does not work, press the power button and hold it for at least four seconds. This turns off the power. . If your computer locks up while playing a CD-ROM, stop the CD-ROM, and shut down the computer by pressing + and clicking Turn Off in the Turn off computer screen. My software program locks up or crashes . Contact the software publisher or designated provider for technical support. . Make sure the software is compatible with your equipment...
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